Branch Operations Manager

Description

Alliant Bank is seeking a Branch Operations Manager to oversee branch operations, ensure compliance, drive performance goals, and provide exceptional customer service. This position reports to the local Vice President and requires a proactive leader with strong operational expertise, management skills, and a commitment to excellence in banking services.

Key Responsibilities:

Key responsibilities include, but are not limited to, the following:

Branch Operations & Compliance:

• Oversee the daily operations of a full-service branch, ensuring compliance with bank policies, regulatory requirements, and security protocols.
• Monitor customer transactions for fraud prevention and policy adherence.
• Ensure accurate reporting, document retention, and operational efficiency.
• Maintain branch facilities in a professional and customer-friendly condition.

Team Leadership & Performance Management:

• Lead and develop a team of banking professionals, fostering a positive and collaborative work environment.
• Set and achieve branch performance goals in alignment with regional and bank objectives.
• Provide coaching, training, and supervision to staff, ensuring high service and sales standards.
• Conduct performance evaluations and make recommendations for hiring, promotions, and disciplinary actions.

Customer Service & Relationship Management:

• Supervise the customer service team, ensuring efficient processing of transactions and resolution of customer inquiries.
• Assist with complex customer service issues and approve exception transactions.
• Build long-term relationships with clients, identifying opportunities for cross-selling and referrals.
• Address and resolve customer complaints professionally and effectively.

Sales & Business Development:

• Support sales and marketing efforts by engaging in business development activities and expanding the bank’s client base.
• Understand and promote the bank’s products and services, educating staff on cross-selling opportunities.
• Develop and maintain a strong network of business and community contacts.

Loan Operations & Support:

• Ensure proper processing of loan payments, escrow disbursements, and collateral lien perfection.
• Maintain loan document tracking and reporting.
• Address customer inquiries regarding loan products and procedures.

Requirements

Qualifications for the position include, but are not limited to, the following:

• High School Diploma, associate or bachelor's degree preferred;
• 5 years of experience in banking or related industry;
• Supervisory experience;
• Strong knowledge of customer service principles and processes;
• Strong interpersonal skills including written and verbal communication, and listening skills;
• Computer and technological proficiency;
• Ability to learn and use banking software;
• Strong critical thinking abilities; and
• No existing employment or non-solicit contracts restricting customer or employee engagement.

EEO Statement

Alliant Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.