Server Assistant

Job Description

Job Description

The Landings Golf and Athletic Club is a private luxury residential club on Skidaway Island dedicated to providing members with an active lifestyle and resort-class amenities. TLGAC is located 12 miles from historic Savannah and offers members access to six championship golf courses, two marinas, 31 tennis courts, 11 pickleball courts, eight bocce courts, eight unique dining options, five clubhouses, five swimming pools and a 52,000 sq. ft., wellness center.

At The Landings Golf and Athletic Club, we place special importance on professionalism, courtesy, integrity, and teamwork. Our employees are an integral part of TLGAC and the most important asset of our organization. Whether working directly with our members or behind the scenes, every employee's contribution has a direct impact on our success. That's why we are devoted to providing the best work experience possible for our employees through programs like the following:

Responsibilities:

• Greets and communicates with all members in a warm, courteous and prompt manner.
• Assists host team with seating members.
• Presents menu descriptions to members, demonstrating a thorough knowledge and understanding of the menu. 
• Retrieves prepared orders from the kitchen and delivers them to members according to TLGAC standards.
• Presents check to members on behalf of servers when necessary.
• Smiles and shows genuine interest in the members’ needs or questions and always attempts to accommodate any reasonable request.
• Maintains a clean and safe dining and work area at all times.
• Assists with setting and clearing tables, assists with marking tables for service between courses.
• Assists with table and dining room maintenance throughout the shift.
• Runs bus tubs to the dish pit from server stations and bar.
• Stocks side stations and marking trays with clean, polished glassware and flatware.
• Assists servers, bartenders, and hosts with opening, closing, and running sidework.
• Maintains the beverage and side stations to ensure they are wiped down and free of dirty glassware, plates, and silverware.
• Promptly and efficiently communicates member concerns to relevant parties as appropriate.
• Complies with departmental uniform and grooming standards.
• Works effectively as a team with all departmental employees.
• Works a variety of shifts, as needed, to include nights, weekends and holidays.
• Complies with departmental and Club policies and procedures.
• Performs all other duties as assigned.

Minimum Qualifications & Experience:

• High school Diploma or Equivalent .
• 1-2 years of service experience in an upscale foodservice environment is highly preferred.

Critical Skills:

• Ability to read, understand and follow verbal/written instructions.
• Ability to manage a diverse workload, and prioritize in a fast paced environment.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Highly organized and able to handle multiple tasks and to deploy resources effectively.
• Willingness to provide exceptional service to members and desire to provide leadership to position the department to achieve the mission.
• Possess the ability to understand verbal and written direction in English.

Physical Requirements:

• Standing and/or walking 100% of shift.
• Lifting, carrying or moving up to 50 pounds.
• Pushing, pulling, bending, stooping, and upward reaching for 85% of shift.
• Working outdoors in inclement weather for 95% of shift.