100 Remote Service Delivery Lead (DER & DERMS)
$180k - $210kFull-time
Summit Human Capital
Summit Human Capital is seeking a highly motivated Service Delivery Lead Operations Technical Support & Customer Engagement to support our client the Energy & Utilities sector. This position has the exciting opportunity to ensure reliable service delivery operational support and continuous improvement of mission-critical solutions acting as the primary liaison between internal engineering teams and customer technical stakeholders. The ideal candidate will meet the following criteria:
Requirements:- Strong understanding of the Power Utility / Energy Utilities industry
- Ability to lead technical discussions with customer IT infrastructure and operations teams
- Experience analyzing application system and infrastructure issues
- User-level administration of enterprise IT systems and platforms
- Working knowledge of Unix/Linux operating systems
- Exposure to Microsoft Azure and Amazon Web Services (AWS)
- Basic SQL skills for troubleshooting reporting and data validation
- Excellent verbal written and presentation skills
- Experience in Service Delivery Technical Support Application Support or Operations Leadership roles
- Familiarity with ITIL service management principles and best practices
- Experience coordinating geographically distributed support and engineering teams
- Lead operational support and service delivery activities for customer environments
- Serve as the primary point of contact for customer technical teams regarding operational and support matters
- Facilitate technical discussions and coordinate troubleshooting sessions root cause analysis and problem resolution
- Manage critical incidents and service escalations from identification through resolution
- Plan coordinate and support software upgrades and release activities
- Review customer infrastructure environments and recommend improvements to performance reliability availability and scalability
- Prepare and present service reports KPI dashboards and operational metrics
- Coordinate on-call support for critical and business-sensitive incidents
Required Experience:
Senior IC
Vacancy posted 12 days ago
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