Veterinary Receptionist / Client Service Representative (CSR)

Veterinary Receptionist / Client Service Representative (CSR)Title: Veterinary Receptionist / Client Service Representative (CSR)Hospital: Cat Care Clinic of NaplesCity: NaplesState: FLReceptionist – Premier Feline-Only Veterinary PracticeNaples, FL | $17–$20/hour | Full-TimeHelp us redefine what exceptional feline veterinary care looks like!Cats deserve more than veterinary care that simply happens to include them, they deserve a practice built around them. Cat Care Clinic of Naples is a feline-only veterinary practice with an ambitious goal: to become recognized as the premier destination for feline veterinary medicine and to help elevate the standard of care for cats in our community and beyond.We are building a practice where feline medicine, patient experience, client education, and compassionate service are held to an exceptionally high standard; and we're looking for a veterinary receptionist who wants to be part of building that.This is more than just a front-desk position.Our Receptionists are a critical part of the experience we create for every client and every cat who walks through our doors. You will be the first person many of our clients meet—and your ability to create a calm, welcoming, knowledgeable experience will set the tone for everything that follows.Our visionWe want to be the practice people think of when they say "If you have a cat, this is where you want to go." We want our clients to recognize the difference in the way we care for their cats. We want our team to be proud of the medicine we deliver. And we want our practice to help demonstrate what feline-focused veterinary medicine can and should be.If that sounds like the kind of practice you'd be excited to help build, we'd love to hear from you.What You'll DoWelcome clients and their feline family members with warmth, professionalism, and genuine careCreate a calm and positive experience for cats and their people from the moment they arrive to the moment they walk outAnswer phones and communicate confidently and accurately with clients about appointments, services, and general questionsCoordinate closely with the veterinary team to keep appointments and patient flow running smoothlyCommunicate important information clearly and compassionatelyMaintain a polished, organized, and welcoming reception areaLearn about feline medicine and our practice philosophy so you can confidently represent the level of care we provideContribute ideas that improve the client and patient experienceHelp us continually raise the bar for what clients should expect from a feline veterinary practiceWho We're Looking ForWe want someone who is proud of the work they do and understands that excellence is found in the details.You may be a great fit if you are:A genuine cat person who appreciates that cats have unique needs, behaviors, and personalitiesWarm, approachable, and naturally good with peopleExceptionally dependable and organizedDetail-oriented without losing sight of the bigger pictureCalm and compassionate when clients are worried, emotional, or overwhelmedAn excellent communicator in person, by phone, and in writingA team player who understands that exceptional medicine requires exceptional teamworkSomeone who takes pride in being part of something that is better than ordinaryVeterinary reception experience is preferred, but we are willing to train the right person. A great attitude, strong work ethic, emotional intelligence, and desire to learn matter tremendously to us.Why join us?Competitive salary and benefits package $17–$20/hour, based on experiencePaid holidays and PTOFeline-only medicine — work exclusively with cats and a team that is passionate about themBe part of what we're building — we're intentionally developing a practice that aims to set the standard for feline care in our communityLearn and grow — deepen your understanding of feline medicine, behavior, client education, and exceptional veterinary serviceA team that values excellence — we want people who care about doing things well and supporting one anotherApply today and tell us why you think you'd be a great addition to our team!