Sales and Service Coordinator

Summary This position will support the Director of Ticketing by managing day‑to‑day operations of the CBU Box Office, providing excellent customer service digitally, over the phone, and in person, including answering customer questions, responding to inquiries through digital platforms, and assisting walk‑up customers pre‑game or on the day of events. Essential Duties And Responsibilities Manage and operate ticketing system (currently Paciolan/TicketsWest), including event building, ticket and promotion configuration, user security, ticket design and proofing. Communicate with donors, general public, students and faculty‑staff to resolve seating needs, complaints, and staff support. Assist the Compliance Office in enforcing NCAA regulations related to ticketing for home competitions, including recruits, high school coaches, players, families, general public, and donors. Implement individual game, season ticket, and group sales strategies for athletic ticketed sporting events with an emphasis on growing fan base and revenue. Develop and execute sales and marketing plans, including design and implementation of all comprehensive season ticket and group sales strategies. Assist in establishing annual revenue goals and implementing initiatives to increase attendance and ticket sales across all sports. Manage ticketing operations for assigned athletic events and various on‑campus events, including printing of tickets, managing complimentary pass lists, managing group ticket lists, overseeing will‑call operations, managing student workers, and reconciling cash with detailed financial reports at the closing of day’s business operations. Coordinate with various members of the athletics department, including marketing, communications, media production, development, facilities and event management. Prepare regular ticket sales audits and reports through the ticket system to reflect revenue and attendance at CBU events. Organize duplicate customer accounts, working with campus departments to keep records up‑to‑date and assisting customers with address changes throughout the year. Work with CRM tools to track customer interactions, segment fanbases, and deploy targeted ticketing campaigns in coordination with marketing and development. Coordinate event logistics as needed with other event staff to ensure operational readiness, efficiency and resource utilization for consistent fulfillment of services related to ticketing and satisfactory customer service. Assist the Associate Athletic Director for External and Corporate Relations with corporate sponsorship sales and service initiatives. Identify and qualify prospective corporate partners; maintain and update a comprehensive prospect database. Support the development and preparation of sponsorship proposals, presentations and sales materials. Coordinate and execute sponsorship activations, ensuring fulfillment of contractual obligations. Provide account support for assigned partners, including communication, service and renewal assistance. Maintain and track sponsorship inventory, including signage, digital assets and in‑game promotional elements. Assist in the preparation of post‑event and annual partnership reports, including performance metrics and proof of fulfillment. Ensure all sponsorship activities comply with institutional policies, conference guidelines, NCAA regulations and partner exclusivity agreements. Supervisory Responsibilities This position could be responsible for assigning work and/or giving direction to part‑time student workers, in order to complete work assignments. Other Knowledge, Skills and Abilities Demonstrated ability and willingness to live and uphold the University’s Christ‑centered mission and values. Understand and agree to abide by the mission of CBU and the CBU Athletics Department. Build relationships with local community groups, schools and churches to increase group ticket sales and increase CBU’s visibility. Understand and agree to abide by the policies and procedures of the manual for ticketing office. Maintain accurate records of sponsorship agreements, activation schedules and fulfillment status. Adhere to all institutional, conference and NCAA by‑laws and regulations. Ensure all hardware and software are working efficiently for staff and customer use. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. Ability to plan, develop and coordinate multiple projects. Ability to use independent judgment, and to manage and impart confidential information. Ability to gather data, compile information and prepare reports. Strong interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff and student body. Ability to supervise and train staff, including organizing, prioritizing and scheduling work assignments. Strong organizational skills and detail‑oriented. Ability to create, compose and edit written materials. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk and sit; and requires sufficient hand, arm and finger dexterity to operate a computer keyboard or other office equipment. Requires visual acuity to read words and numbers; and speaking and hearing ability sufficient to communicate in person or over the phone. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Work is normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards. Education and/or Experience Bachelor’s degree from a four‑year college or university; or one to two years related experience and/or training; or an equivalent combination of education and experience. #J-18808-Ljbffr Dr. Robert K. Jabs School of Business