Work Management Specialist I or Work Management Specialist II

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Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.

Job Summary

This administrative & data entry position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Responsibilities

• Provides quality customer service and support to Power Grid Operations
• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
• Facilitates communication between internal and external customers
• Reports job status details to operation center personnel and others as requested
• Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Power Grid Operations
• Ensures work is scheduled and executed timely
• Monitors various reports to ensure process adherence to achieve customer-related goals
• Research, root cause analysis and ownership of resolution of customer issues
• Provides feedback to supervision for coaching opportunities
• Collaborates with other work groups to ensure desired customer experience
• Professional and courteous in all contacts
• Uses software applications to prepare correspondence, reports, & presentations
• Creates appropriate work order to complete follow-up work
• Assists in reconciling work order materials, labor, and equipment to represent actual field construction
• Assists in resolving errors and prepares for close-out of construction work orders in work management system
• Develops skill set to report units of property to asset accounting accurately
• Responsible for bargaining unit payroll
• Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
• Provides reports to Operations Leadership regarding bargaining unit employees
• Prepares for and provides emergency restoration support as needed
• Supports the Power Grid Operations reliability programs or processes using appropriate work management applications
• Supports Human Performance safety culture through active participation in safety meetings
• Follows ergonomics and office safety guidelines
• Supports corporate initiatives
• Demonstrates a commitment to continuous learning and development

Required/Basic Qualifications

Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below.

Work Management Specialist I

• High school diploma/GED

Work Management Specialist II

• High school diploma/GED AND one (1) year minimum required related work experience

Working Conditions

• Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.

Travel Requirements

5-15%