IT Support Analyst

What you will be doing Join Neros as an IT Analyst and play a key role on the team that keeps our defense technology company running. You'll work alongside other IT professionals as part of our front-line support team — troubleshooting technical issues, supporting identity and access management, helping run new hire onboarding, managing IT assets, and administering our Microsoft365 environment. You'll operate in a fast-paced, compliance-driven setting where your contributions directly impact every employee's ability to do their job. If you take pride in excellent IT support, clear communication, and staying ahead of problems, this is for you. Responsibilities Respond promptly to incoming support requests, resolve issues efficiently, and provide regular status updates throughout the support lifecycle — prioritize and elevate tickets to meet defined SLAs Manage user accounts and access permissions across business systems, including provisioning, de-provisioning, and participating in periodic access audits Source, order, track, and maintain IT assets (laptops, monitors, peripherals) with accurate inventory records, anticipating needs based on company growth and onboarding plans Provision new user accounts, configure laptops, install required software, and ensure all hardware is ready on day one — coordinate with HR and Facilities to streamline onboarding Administer and support Microsoft365 suite (EntraID, SharePoint, Outlook, Intune, Teams) and additional collaboration tools like Slack and Notion Support company AV systems for conference rooms and shared spaces Follow existing technical procedures precisely and create or update documentation and knowledge base articles as needed You should have the following 3-5 years of proven experience in IT support in a fast-paced environment, with demonstrated ability to manage a wide range of technical issues and user needs Strong knowledge of the Microsoft365 ecosystem including EntraID, SharePoint, Outlook, Intune, and Teams — this will be a large part of your day-to-day work Hands‑on experience supporting both Windows and macOS environments Experience with identity and access management tools such as Azure AD/EntraID, Okta, or equivalent Experience with endpoint management platforms such as Microsoft Intune or Apple Business Manager (ABM) Proficiency in IT asset management — sourcing, tracking, inventory, and lifecycle management Excellent verbal and written communication skills with the ability to write clear, concise documentation and keep users informed throughout the support process Strong organizational skills with the ability to manage multiple requests simultaneously, prioritize effectively, and meet SLA commitments Comfortable operating in a dynamic, evolving IT landscape where priorities shift and calm under pressure is essential Nice to have Familiarity with security frameworks such as NIST800-171 and CMMC Experience supporting IT in a defense technology, aerospace, or other compliance-driven environment Experience with SaaS administration (Slack, Notion, or similar collaboration platforms) Experience with AV system setup and support for conference rooms CompTIAA+, Network+, or Microsoft certifications Previous experience at a startup or high-growth company where you wore many hats US Salary Range

$80,000 - $100,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are considered part of Neros' total compensation package. Export Compliance: The person hired will have access to information and items controlled by the International Traffic in Arms Regulation (ITAR), and, therefore, must be a “U.S. Person” or otherwise eligible to receive an export license. As defined in the ITAR, a “U.S. Person” includes U.S. citizens, noncitizen U.S. nationals, lawful permanent residents (i.e., Green Card holders), and certain other classes of individuals (e.g., asylees/refugees). We’re an equal opportunity employer. We welcome all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr Neros Technologies