Medical Office Scheduler - Horizon Ridge

Overview At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments for over 50 years. Our team delivers the most effective existing and emerging therapies to diagnose and successfully treat cancer and blood disorders. We support this mission with state‑of‑the‑art facilities across Southern Nevada, all of which integrate the latest diagnostic, therapeutic, and research capabilities. CCCN is committed to patient‑centered care, advancing innovation and discovery, and improving outcomes. Career Opportunity Comprehensive Cancer Centers of Nevada is seeking a full‑time, on‑site Medical Office Scheduler in the Henderson area. You will work in a fast‑paced, high‑volume oncology practice with top physicians while providing care to patients in a successful organization. Scope Under direct supervision, you will schedule patient appointments and tests efficiently and in a timely manner. You will answer all incoming calls, direct them to appropriate personnel, serve as a liaison between patients and medical staff, and may handle outside and/or surgical scheduling. You will support and adhere to the Compliance Program, including the Code of Ethics and Business Standards. Responsibilities Answer all incoming calls; assess callers’ needs and direct to appropriate personnel. Page clinic personnel as appropriate and obtain and communicate messages accurately and promptly. Schedule new patients, referrals, and returning patients in the computer system in accordance with physician and office guidelines. For new or referred patients, set up records with appropriate documentation and coding. Cancel or reschedule appointments according to physician schedule changes and notify appropriate personnel. Obtain and enter all insurance authorizations and correspondence related to referrals in patient charts or electronic medical records (EMR). Collect co‑pays, deductibles, and other out‑of‑pocket amounts at the time of visit. Maintain the primary office scheduling template containing physician meetings, satellite schedules, rounding, and call coverage. Arrange for patients to receive financial counseling as needed. Demonstrate an understanding of patient confidentiality to protect the patient and practice. Follow policies and procedures to contribute to front‑office efficiency. Cover other front‑office functions as requested. Prepare correspondence, memos, forms, and other documents as requested by a supervisor. May schedule outpatient appointments, tests, surgeries, and hospital admissions upon request. Obtain necessary precertifications as required. May communicate with patients about scheduled procedures or tests, including preparation requirements, and gather necessary information. May be responsible for follow‑up on pre‑operative tests to ensure clearance for surgical procedures and communicate with physicians and patients if additional testing is required. May schedule post‑operative follow‑up appointments with physicians. When applicable, demonstrate a basic understanding of medical terminology for tests and procedures, including coding and the ability to look up codes specific to diagnosis, surgery, and scheduling. Minimum Qualifications High school diploma or equivalent required. Entry‑level position requiring 0–3 years of experience, preferably in a medical office setting. Knowledge of medical terminology and coding is a plus. Must have excellent written and verbal communication skills. Proficiency in Microsoft Office (Outlook, Word, Excel) required. Competencies Uses Technical and Functional Experience: Possesses up‑to‑date knowledge of the profession and industry; learns quickly in technical/functional areas; accesses and uses expert resources when appropriate. Demonstrates Adaptability: Handles day‑to‑day work challenges confidently; adjusts to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints or adversity; demonstrates flexibility. Uses Sound Judgment: Makes timely, cost‑effective, and sound decisions; makes decisions under conditions of uncertainty. Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. Commits to Quality: Emphasizes the need to deliver quality products and services; defines standards for quality and evaluates products, processes, and services against those standards; manages quality and improves efficiencies. Physical Demands Work may require sitting for long periods, stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods. Work Environment Work is performed in an office environment and involves contact with patients and the public. Successful candidates will thrive in a fast‑paced, rapidly changing environment and have a passion for caring for their patients. Benefits We offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fighting cancer. The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. This employer participates in E‑Verify. #J-18808-Ljbffr The US Oncology Network