Front Desk Associate Sport Club
AVA SPORTS LLC
Job Description
Job Description
About Hattrick Sports Club
Hattrick is a community-driven sports and fitness facility offering indoor turf fields, group training, leagues, and family-friendly events. Our Front Desk Associates are the welcoming face of the club, handling everything from check-ins to membership sales and day-to-day facility upkeep.
Key ResponsibilitiesMember & Guest Services – greet everyone warmly, verify memberships, process day-passes, answer phones/emails/live-chat, and schedule classes or field rentals.
Membership Sales – conduct facility tours, explain pricing options, hit monthly membership-sales goals, and upsell add-ons (training packages, locker rentals, etc.).
Point-of-Sale – complete transactions for merchandise, concessions, and registrations; balance cash drawer at open/close.
Facility Cleaning & Upkeep – maintain a spotless lobby, restrooms, locker rooms, and high-touch areas between janitorial visits; wipe down equipment, empty trash, restock paper goods.
Opening/Closing – follow checklists for lights, tills, reports, and security.
Event Support – assist with check-in and traffic flow during tournaments, and camps.
Cross-Training – learn basics of Member Services and Events teams for shift coverage.
What You Bring
A friendly, professional communication style and genuine enthusiasm for sports/fitness.
Proven ability or willingness to sell memberships or service packages.
Basic computer skills (Microsoft 365 / Google Workspace); club or POS software experience a plus.
Ability to stand/walk for extended periods and lift up to 25 lbs.
CPR/AED certification (or willingness to obtain within 30 days of hire).
Flexible availability — at least two evening shifts or one weekend day required.
Shifts are 5 PM–10 hours within:
Weekdays: 5 PM – 10 PM
Weekends: 7 AM – 9 PM
Please indicate preferred availability (FT/PT + days/times) when you apply.
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