Telecommunications Specialist III

Telecommunications Specialist III

Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.

Location: 6500 S MacArthur Blvd Oklahoma City, OK

Job Type: Full Time

Job Description:

• Performs onsite, in person, walk-throughs of work areas to determine if additional resources or requirements are needed to fulfill customer experience.
• Manages and updates local work order tracking system, briefs Federal Staff on an Ad hoc basis about project concerns.
• Provides weekly activity reports on overall work performed.
• Resolves customer complaints and escalations.
• Evaluates, analyzes, develops or improves communication systems, procedures and requirements as outlined in the statement of work.
• Coordinates the installation of telephone and network positions.
• Works on inside and outside Telecom and Network infrastructure cable plant.
• Assists all Telecommunications Mechanics as requested.
• Installs, removes, maintains, modifies, troubleshoots and repairs voice and/or non-voice. communications systems including paging, alarm, analog and digital communications equipment
• Runs cables, installs connectors, etc. associated with telecommunications equipment for voice and non-voice circuits.

Minimum Qualifications:

• Must be a high school graduate or equivalent
• Must have at least five years' experience in pulling wire cable to termination point, for installation of network positions, telephones, switches, etc.
• Four years' experience handling customer calls and interactions
• Experience at MMAC/FAA is preferred