Pest Control Specialist

INSIGHT PEST SOLUTIONS

Equal Opportunity Employer All qualified applicants are encouraged to apply, regardless of race, color, religion, national origin or ancestry, sex, disability, or age.

OVERVIEW

We are a privately‑owned pest control company that exhibits exceptional customer service, innovative training for technicians, cutting‑edge service technology, and an environment that enables our people to develop themselves. As a fast‑growing company, there are new opportunities for growth and advancement around every corner. We seek out competent individuals that are the best and the brightest personalities to ensure that our customers and employees know how important they are.

REPORTING

This position reports directly to the Service Manager of the branch located in Wilmington, NC.

NO EXPERIENCE REQUIRED

Prior experience in Pest Control and sales experience is a plus but not required. We will provide comprehensive classroom and field training to ensure you feel capable and confident to excel in your position. The company administers our Training Program. If you’ve got a strong work ethic and have excellent customer service skills, we will ensure you’re provided with every resource necessary to succeed.

PURPOSE OF THE POSITION

This position is focused on the organization’s main goal for sustainability, which is selling new services and re‑selling the value of existing clientele. Through Inspections, Estimates, New Sales, and Service itself, these individuals influence customer attrition and new customer growth.

DUTIES / RESPONSIBILITIES

• Regular interaction with customers to troubleshoot problems and communicate the details of the service
• Be able to work outdoors for most of the day
• Be able to lift at least 50 lbs
• Be able to crawl/kneel and/or fit in tight spaces
• Be able to apply liquid treatments to the soil
• Some drilling, trenching, and basic cleanup after a job would be required
• Data entry & documentation into mobile devices for services performed
• Flexible to work Monday‑Saturday during the summer season

QUALIFICATIONS

• High School Diploma or equivalent
• Excellent communication skills
• Attention to detail
• Ability to read and understand simple documents regarding safety, regulatory or protocol standards
• Basic mathematical skills
• A talent for solving practical problems and effective reasoning
• Take and pass a series of exams as part of a New Hire Training
• Clean driving record
• Pass a background check
• Pass a drug screen

RELATIONSHIPS

This position will be trained by Insight’s online University Program, monitored by the Service Manager and Lead Technician, with ongoing support and supervision. This position is expected to ensure the quality of all customer relations in a courteous, respectful, and friendly manner. This commitment is to guarantee continuous improvement of services from us, to facilitate this endeavor.

CERTIFICATIONS / LICENSING

All candidates must either have an existing license/certification or acquire one with company training assistance.

BENEFITS

• Life Insurance
• Accidental Death and Dismemberment
• Critical Illness
• Dental
• Vision
• 401(k)
• Major Medical

Dependent coverage is optional and available at group rates to each employee. All employees working 30 hours or more per week are eligible for benefits. An employee’s benefits will begin the first of the month following the 60‑days of employment. Insight offers two different plan options (Bronze Plan and a Gold Plan) through Aetna. Insight wants all employees to feel valued and appreciated. This is why all employees enjoy having their Birthday off, with pay. Insight believes that employees should have opportunities to enjoy time away from work to help balance their lives. Insight recognizes that employees have diverse needs for time off from work. After working for Insight for a full year, employees can receive five (5) days of Paid Time Off (PTO). Insight Pest Solutions stays in compliance with states with Sick Time laws. Sick Time is a wage benefit mandated by certain states. Under state law, Sick Time is recognized under Insight’s Paid Time Off (PTO) policy.

Employees who have worked for Insight for a full year will become eligible to receive holiday pay for the following observed holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day. Insight Pest Solutions will ensure all technicians receive an assigned company vehicle to perform their job duties. As technicians are issued a company vehicle to perform their required duties, they must provide their own transportation to and from work if they have not been authorized to take the company vehicle home. An employee will likely be given the authorization to take a company vehicle home after 60‑days of employment. The company pays all vehicle maintenance (oil changes, burnt out light bulbs, etc.). All company vehicles are assigned a gas card linked to that specific company vehicle. All company vehicles will include toll passage as well, also paid for by the company. Insight provides all the necessary tools and resources to ensure employees can perform the job duties assigned.

PERFORMANCE REVIEW PERIOD

Seasonal Review – seasonal review period ends at the close of the summer.

SUMMARY

We believe that “customer service” is not a department but everyone’s job. We provide an essential service to society that protects our homes, our health, and our environment. When this service is performed to a standard of excellence and with a great attitude, everyone wins.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. However, the above statements are intended to describe the general nature of the work being performed by employees. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.