Senior Conversion Analyst

Job Type


Full-time

Description

As a Senior Conversion Analyst , you'll be at the center of our client onboarding and processing operations partnering with internal teams, clients, and third-party vendors to ensure the Fiserv system runs with precision and reliability. You'll dive deep into platform configuration across the Fiserv Optis Platform, Decision Quest logic, and Rewards structures, applying your expertise to optimize functionality and troubleshoot complex system challenges.


You will also oversee the full lifecycle of system conversions, playing a critical role in delivering seamless client implementations. From analyzing source and target data to validating file structures and coordinating with cross-functional teams, you will safeguard data integrity and ensure every conversion is accurate, timely, and disruption-free.


If you're energized by solving intricate data challenges, optimizing processing workflows, and owning conversions from end to end, this is your opportunity to make a measurable impact in a fast-paced environment.

Key Responsibilities:

• Coordinate and execute system conversion activities with precision, ensuring data integrity and alignment with project timelines.
• Analyze and map data between source systems and target platforms, identifying discrepancies and resolving issues proactively.
• Perform data validation, reconciliation, and quality assurance testing throughout all conversion phases (pre-conversion, conversion, post-conversion).
• Troubleshoot and resolve conversion-related issues; escalate complex problems when appropriate.
• Document conversion processes, mappings, reconciliation results, and testing outcomes for compliance and future reference.
• Provide post-conversion support to internal teams and clients to ensure a smooth operational transition.
• Collaborate with partners to define conversion requirements, establish milestones, monitor progress, and validate results.
• Manage configurations within the Fiserv Optis Platform, Decision Quest (DQ) logic, and Rewards structures.
• Maintain a deep understanding of system functionality, data structures, and integration points across the Fiserv ecosystem.
• Manage inserts and messaging by building and testing requirements through Fiserv PCF, PCS, and DQ.
• Own the setup, testing, and ongoing maintenance of settings within PCF.
• Own the setup and ongoing maintenance of decision logic criteria within DQ.
• Manage the setup and testing of Rewards structures using Fiserv DMM tables and Rule logic.
• Identify opportunities to streamline conversion processes, optimize workflows, enhance automation, and improve integration efficiency.
• Ensure all work adheres to company policies, regulatory standards, and financial industry best practices.
• Lead Fiserv-related projects by coordinating testing, validation, and implementation with internal stakeholders.
• Support configuration updates, integration enhancements, and cross-functional operational initiatives.
• Perform other duties as assigned.

Requirements

• 2-5 years of experience in system conversions, data analysis, or financial system integration.
• 2+ years of hands-on Fiserv platform experience (credit card or small business segment preferred).
• Strong analytical, logical, and problem-solving skills with the ability to investigate and resolve moderate system issues.
• Proficiency with Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities, meet deadlines, and adapt quickly in a fast-paced environment.
• Demonstrated ability to work independently and collaboratively within a team.
• Ability to work in the CorServ's footprint (AL, FL, GA, IA, KY, NE, NC, TN, TX, WI, WY)

Preferred Experience

• Experience with Fiserv, FIS, Jack Henry, TSYS, or similar financial systems.
• 5+ years in technical and/or operational environments.
• Experience with core banking or card-processing systems.

About CorServ

CorServ is a credit card technology and portfolio management company that was founded in 2009. With decades of experience in payment systems, we enable financial institutions to enter or expand their credit card program with our open-source technology platform. Our global headquarters is in Atlanta, GA. We offer a competitive compensation package and company-paid benefits package including medical, dental, and vision. We also offer a generous PTO plan, 401k match, and the opportunity to work in a remote environment.


CorServ is an Equal Opportunity employer-All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. CorServ is firmly committed to upholding EEO principles. As part of our standard pre-employment process, we conduct screenings for drugs, credit, and backgrounds in accordance with legal requirements and industry best practices. These measures help us maintain a safe, secure, and inclusive work environment for all employees.