Assistant Branch Manager | West Knoxville

Title: Assistant Branch Manager Location: 9700 Kingston Pike, Knoxville, TN 37922 Summary Supports the Branch Manager by overseeing the efficient operation of the branch, ensuring operational functions are properly performed by staff in accordance with the credit union’s policies and procedures. Mentors and coaches branch staff to ensure consistent quality service to membership. Performs specific lending, operational, and member service functions as delegated, including direct supervision of staff. Assumes full responsibility for branch operations during any absence of the Branch Manager. Essential Duties and Responsibilities Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co‑workers; abides by the credit union’s Global and Departmental Service Standards and encourages teammates to do the same. Schedules and staffs the branch, trains and assigns duties, and ensures timely completion of all tasks in accordance with policy. Observes and monitors staff adherence to service standards and provides constructive feedback. Works with the Branch Manager to set appropriate sales goals and coaches employees in effective use of sales skills. Maintains thorough knowledge of all credit union products, services, policies, procedures, and regulations to serve as an escalation point for complaints, problem resolution, and information requests. Makes and maintains the highest level of confidentiality with member information. Ensures that member financial transactions and account maintenance are performed efficiently, accurately, and in accordance with policy. Performs Medallion Signature Guarantee services and notary services as requested by members. Directs and monitors beginning‑of‑day and end‑of‑day duties, including processing night deposits, balancing cash, and scanning checks. Opens new memberships and accounts; adds shares, share drafts, certificates, and ancillary depository services to existing consumer accounts; adds owners, signers, and beneficiaries to existing consumer accounts. Opens Individual Retirement Accounts (IRAs) and Health Savings Accounts (HSAs). Processes consumer loan applications, including: Interviewing applicants and providing counseling on loan options, rates, terms, and collateral requirements. Gathering and verifying required information for a credit application. Pulling and interpreting credit bureau reports. Underwriting and making loan decisions within established lending authority. Preparing all necessary forms and documentation for loan products and add‑on services. Monitoring pending, approved, and denied loan files to ensure timely processing. Communicating loan decisions and conditions to members promptly. Offering ancillary services such as payment protection, gap insurance, and extended warranties on all eligible consumer loans. Responsible for currency orders and shipments, ensuring cash levels conform to bond limits; ensures all teller transactions are balanced daily. Ensures that all internal audit policies and procedures are implemented and maintained in accordance with management and the internal audit program. Assists with branch upkeep: requesting supplies, preparing courier packages, scanning documents, preparing daily work for off‑site storage, and shredding appropriate documents. Acts as manager in the absence of the Branch Manager, supervising Financial Consultants and managing branch operations; may serve as acting manager during Saturday shifts as needed. Actively participates in branch and all‑staff meetings to stay aware of organizational issues, promotional campaigns, policies, procedures, and regulations. Attends training classes to continuously increase job knowledge and overall performance, providing exceptional service to members. Supervisory Responsibilities Directly supervises employees and carries out supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Performance Standards Must have in‑depth knowledge of all credit union services, operational policies, and procedures; able to communicate this knowledge effectively to staff and members. Must display leadership ability and a professional attitude and appearance at all times. Minimum Requirements Maintains the highest standards of ethical behavior. Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity, and effectiveness. Promotes awareness of the credit union mission and brand statement to the membership. Abides by the Service Standards established by the credit union. Knowledge of financial products and services. Demonstrated sales skills and ability to meet sales goals. Has regular, predictable attendance. Excellent verbal and written communication skills to communicate professionally. Maintains a professional appearance in accordance with the established dress code. Technological skills and knowledge, including computer literacy. Qualification Requirements To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate’s degree plus one to three years’ related experience in sales and lending services; or an equivalent combination of education and experience. Preferred minimum of six months in supervisory role. Language Skills Ability to accurately process account entries and transactions, write routine reports, and construct basic correspondence to communicate professionally with members. Ability to speak effectively to members and employees. Ability to read and interpret basic forms, credit union documents, operating and maintenance instructions, and procedure manuals. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages. Reasoning Ability Ability to apply common sense to carry out instructions in written, oral, or diagram form; deal with problems involving variables; and, in certain circumstances, resolve problems with diplomacy when dealing with difficult people. Certificates, Licenses, Registrations A Notary Public certification may be required. A Medallion Signature Guarantee certification may be required. Physical Demands Regularly required to stand for extended periods; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Must be able to speak and hear distinctly. Specific vision abilities required include close and color vision, and ability to adjust focus. May need to stand, sit, walk; sometimes climb or balance; stoop, kneel, crouch, or crawl. May occasionally lift and/or move up to 30 lbs. Work Environment All essential functions are performed in an office setting. Temperature may fluctuate in the climate‑controlled office. Work area can be noisy due to member interactions; typical noise level is moderate. Employee may have limited ability to leave the work area unless for a scheduled break. Mental Demands Requires alertness to member needs, resourcefulness in solving member problems, and precision when updating member accounts. Must be able to deal with people effectively under adverse or stressful conditions; may need to be persuasive, use judgment, and exhibit patience. #J-18808-Ljbffr