On-Site Customer Service Representative
$5,000 per monthMotion
- # On-Site Customer Service RepresentativeApplyremote type: On-Sitelocations: Amarillo, TX, USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26\_0000017512**SUMMARY:**Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.**JOB DUTIES*** Orders items to ensure appropriate inventory levels are maintained for Consignment customers.* Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.* Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.* Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.* Proactively generates sales by actively promoting Motion Industries’ products to existing customers.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.* Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items.* Partners with Account Representatives to ensure customer satisfaction.* May assist customer by troubleshooting via telephone or email and identifying correct part.* Attends training sessions regularly to continue professional growth and development.* Performs other duties as assigned.* Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED.**KNOWLEDGE, SKILLS, ABILITIES*** Customer service and communication skills required. Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.* Good driving record required.* Reliability, organization, and attention to detail required.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** None required.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
- J-18808-Ljbffr Motion
Vacancy posted 1 day ago
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