Technical Service Manager

Technical Service Manager

We are looking for a Technical Service Manager to join our Chicago Lab in Chicago, IL. In this role, you will serve as a trusted technical partner to customers working at the forefront of quantum technology, helping them maximize the performance of Bluefors cryogenic systems to achieve their research objectives. This is an exciting opportunity for someone with a strong technical background, a passion for customer success, and an interest in advancing cutting-edge scientific research. As part of our international team, you will collaborate with experts across multiple disciplines while supporting some of the world's most innovative research organizations.

Your responsibilities will include managing the daily technical operations of the Bluefors Chicago Lab while ensuring an exceptional customer experience. You will work closely with customers to understand their technical requirements, provide expert guidance on the operation and optimization of Bluefors cryostat systems, and support the development of customized technical solutions. In this role, you will provide technical sales support, contribute to the continued development of Bluefors' laboratory service offerings, and build strong relationships with quantum technology companies, universities, and research organizations. You will collaborate with Production, Research & Development, Planning, and external suppliers to deliver comprehensive technical support throughout the customer journey. Additionally, you will oversee laboratory business operations while ensuring compliance with quality, environmental, health, and safety standards, continuously improve laboratory infrastructure, and represent Bluefors at customer sites and industry events.

We are looking for a candidate with a Master's or Ph.D. degree in Physics, Applied Physics, Engineering, or a related technical field, along with demonstrated knowledge of quantum technology and cryogenic systems. The ideal candidate will have experience executing measurements on Bluefors systems, hands-on knowledge of dilution refrigerators, and familiarity with millikelvin (mK) measurement applications such as superconducting quantum circuits, quantum dots, ultralow temperature detectors, or closely related technologies. You should possess excellent technical problem-solving abilities, strong communication and customer relationship skills, and the ability to interpret technical drawings. Experience with ERP and/or CRM systems is beneficial, along with the ability to travel and represent Bluefors professionally at customer meetings and industry events.

We also appreciate candidates who demonstrate exceptional interpersonal skills, strong organizational abilities, and the ability to work independently while collaborating across multidisciplinary teams. Experience supporting research laboratories, developing technical service offerings, or participating in business development activities will help you stand out. A positive, hands-on attitude, a commitment to continuous learning, and the ability to thrive in a fast-paced, international environment are highly valued. Candidates who align with Bluefors' values of collaboration, innovation, quality, customer focus, and continuous improvement will be highly successful in this role.

We offer you an interesting, challenging, and responsible position within a growing global leader in cryogenic technology. This is an outstanding opportunity to work directly with customers advancing quantum computing and scientific discovery while collaborating with highly skilled colleagues across an international organization. We foster a flexible, multicultural work environment that encourages innovation, continuous learning, and professional development, providing you with the opportunity to grow your career while making a meaningful impact.

We offer a competitive benefits package including health, dental, vision, 401(k), employee share program, flexible work arrangements, professional training, and Paid Time Off (PTO).

Location: Chicago, IL

Salary Range: $110,000 – $150,000 annually

Main Responsibilities include the following:

• Manage the daily technical operations of the Bluefors Chicago Lab
• Serve as the primary technical contact for customers utilizing Bluefors laboratory services
• Provide technical sales support by aligning Bluefors Lab capabilities with customer requirements
• Develop and expand the Bluefors laboratory service concept
• Build relationships with quantum technology companies, universities, and research organizations
• Collaborate with Production, R&D, Planning, and suppliers to deliver technical solutions
• Assist customers in optimizing cryogenic measurement setups
• Serve as a technical consultant while customers configure and execute measurements
• Continuously improve laboratory infrastructure and operational processes
• Ensure compliance with Quality, Environmental, Health, and Safety (QEHS) standards
• Represent Bluefors at customer meetings, conferences, and industry events
• Support business development initiatives and laboratory growth
• Perform additional duties as assigned

What We Expect from You

• Master's or Ph.D. degree in Physics, Applied Physics, Engineering, or a related technical field
• Strong knowledge of quantum technology and cryogenic measurement systems
• Evidence of strong technical capabilities through research, publications, projects, or internships
• Minimum of 1–2 years of experience executing measurements on Bluefors systems
• Hands-on experience with dilution refrigerators
• Experimental knowledge of at least one millikelvin (mK) measurement application, including:
• Superconducting quantum circuits
• Quantum dots
• Ultralow temperature detectors
• Other closely related cryogenic research applications
• Ability to interpret technical drawings and engineering documentation
• Experience with ERP and/or CRM systems preferred
• Strong customer service and technical consulting skills
• Ability to work in the United States
• Willingness to travel and represent Bluefors at customer sites and industry events
• Excellent communication and presentation skills
• Excellent command of English, both written and spoken

We Also Appreciate

• Strong interpersonal and relationship-building skills
• Excellent organizational and time management abilities
• Business development experience
• Experience supporting research laboratories or scientific instrumentation
• Ability to work independently while collaborating within multidisciplinary teams
• Positive, hands-on approach to problem-solving
• Adaptability in a fast-paced technology environment
• Passion for continuous learning and innovation
• Strong alignment with Bluefors values of collaboration, customer focus, diversity, safety, and organizational effectiveness

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, and use hands and fingers to operate laboratory equipment and computer systems. The employee may occasionally lift and/or move equipment weighing up to 25 pounds. Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. Regular travel to customer locations and industry events may be required.

Work Environment

This position operates primarily in a laboratory and professional office environment while interacting regularly with customers, researchers, and internal teams. The role involves the operation of advanced cryogenic systems and laboratory equipment and may occasionally require work around moving mechanical equipment and other laboratory hazards. Appropriate personal protective equipment (PPE) must be worn when required. Employees are expected to maintain a safe, clean, and professional work environment while adhering to all Bluefors quality and safety standards.

This role does not offer sponsorship for work authorization.

Bluefors, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other federally or state-protected characteristic.

About Bluefors

The world's leading manufacturer of ultra-low temperature cryogen-free dilution refrigerators.

We design and manufacture measurement systems, that can provide clean and quiet environment for scientific research, even at ultra-low temperatures. Our systems have options which include wiring and superconducting magnets and can be customized to meet the requirements of each customer. We have a strong focus on the quantum computing and information community and are here to support scientists and industries go further in their endeavors. For this we have brought together the best minds from a variety of fields. If you are a skilled physicist, technician, engineer or business professional and looking for an interesting job in multicultural environment, join our growth story at Bluefors.

Here we are curious to the core, have wide-range expertise, and have one mission: progress. Continuous development, learning, and collaboration are fundamental to our way of working. In our agile company structure customers are in direct contact with scientists and engineers who design their system. We deliver systems all around the world and the markets for our products are constantly growing. Currently we employ more than 600 professionals from over 50 different nationalities. We offer competitive benefits package, employee share program, flexible working environment and a non-smoking workplace.

Founded in 2008 Coworkers 600+ Turnover 200M