Help Desk Technician

divh2IT Support Specialist/h2pProvide support for end-user hardware, software, and application issues, including escalations from Tier 1, through both onsite (desk-side/walk-up) and remote channels./ppProvide local office IT support, including deskside assistance, hardware swaps, new-hire setup, and coordination of onsite incidents that require physical presence./ppDiagnose and resolve moderately complex to complex workstation, operating system, and peripheral issues./ppParticipate in the Shared Services Tier 2 support model by monitoring and working tickets across the enterprise queue, meeting service levels, and partnering with other Tier 2 team members for coverage./ppServe as a technical resource and mentor to Tier 1 Support team./ppManage user accounts, permissions, and access within Active Directory and Microsoft 365./ppConfigure, deploy, and troubleshoot laptops, phones, printers, and mobile devices./ppSupport audio/video, conference room technology, and collaboration tools./ppCreate and maintain technical documentation, troubleshooting guides, and knowledge base articles./ppSkilled in troubleshooting Windows and macOS operating systems in an enterprise environment./ppSkilled in supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint./ppAbility to diagnose and resolve hardware, software, and user issues independently./ppAbility to communicate technical concepts clearly to non-technical users./ppKnowledge of Active Directory and O365 management./ppExperienced in documenting technical processes and resolutions./ppAbility to prioritize and manage multiple issues in a fast-paced, customer-focused support environment./pp35 years of experience in a customer-facing IT support or help desk role./ppExperience supporting a mix of onsite and remote employees in a corporate or enterprise environment./ppDemonstrated experience troubleshooting and resolving hardware, software, and application issues across diverse user populations./ppExperience working with ticketing systems, remote support tools, and endpoint management solutions./ppExperience supporting executive or VIP users in a high-priority support environment is a plus./ppBachelors degree in Computer Science, Information Systems, or a related field preferred, or equivalent practical experience./ppIT certifications such as CompTIA A+, Network+, Microsoft, or equivalent are preferred./ppIntegrity is one of the nations leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead./ppIntegrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company youll love, and well love you back. Were proud of the work we do and the culture weve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind./ppHeadquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are in person, over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide./ppIntegrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities./p/div