Front Desk/ Guest Service Representative

Job Description

Job Description

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Chicago North Shore Deerfield is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!

Benefits:

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses – potential for up to $450 monthly
• 401k with match offered after qualification period
• Employee discounts at Hilton Hotels worldwide
• Paid Leave
• Vacation time accrued based on hours worked
• 7 paid holidays each year

Job Description:

• Greets and completes standard front desk check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
• Controls and records financial transactions a front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel

Preferred Skills:

• Strong Computer skills
• Ability to type 40+wpm
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up-to 20 lbs.
• Must be able to work weekends and holidays