Global Help Desk Manager

Leading a global IT support function, the full-time Global Help Desk Manager will manage day-to-day help desk operations, oversee endpoint and identity administration, and enhance the end-user experience in a remote-first organization. Key responsibilities Lead and develop the Global Help Desk team, ensuring high-quality end-user support and operational efficiency Oversee onboarding and offboarding processes, managing device lifecycle and identity access support Monitor support metrics and drive continuous improvement initiatives for help desk operations Required qualifications Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience 6+ years of experience in IT support or help desk operations, with 2+ years in a leadership role Strong knowledge of endpoint management, identity and access administration, and SaaS support systems Experience in supporting a distributed or remote-first workforce Proficiency in building metrics and reporting on help desk performance and service quality