Automotive Service Advisor

Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in-shop technicians. In this role, you’ll guide customers through the repair process with confidence and care – ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step. If you thrive in a fast-paced environment and enjoy helping people, this is your chance to shine with a company that values excellence, teamwork, and your career growth. Apply today and take the first step toward an exciting career with AAA! Location: 7889 Tylersville Rd, West Chester, OH 45069 What We Offer: The starting base compensation for this position is $21.50/hr. Actual pay will be based on factors such as applicant experience and geographic location. Additional earning potential through monthly performance bonuses, spiffs, and contests! Schedule: Full-time, 5 days per week. Team members are required to work Saturdays as part of their regular schedule. The workweek includes one scheduled day off during the week and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off. Career development opportunities supported by ongoing training and advancement paths within AAA. Your Impact as an Automotive Service Advisor: Greet customers, answer calls, and schedule appointments promptly and courteously. Review recommended repairs and services with customers to ensure clarity and understanding. Communicate updates if costs, timing, or scope of work change, documenting approvals accurately. Distribute work to shop technicians and track progress to ensure timely, high-quality results. Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed. Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due. Other duties as assigned. What You’ll Bring: High School Diploma or equivalent. Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success. Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians. ASE Service Advisor Certification a plus, but not required. Valid driver’s license. Strong communication skills for collaborating with the team. Authorized to work in the USA. Ability to pass pre-employment screenings if offered a position (background check, drug screening). Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Car Care Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to View email address on click.appcast.io.