Shop Mechanic 4

Field Service Technician (Level 4)

Empower Rental Group is hiring a Field Service Technician in Jasper, Alabama!

Take Command of Your Day as a Field Service Technician!

Are you an expert mechanic who thrives on independence and enjoys being the go-to problem solver? Empower Rental Group is seeking a self-motivated Field Service Technician for our Jasper, Alabama location to serve as the face of our company on job sites. We are a family of local equipment rental providers across the Southeastern US that began with 3 locations and have expanded to over 36 locations since 2021, with the goal of being the difference in the equipment rental industry by doing everything differently.

What You'll Do:

As a Field Service Technician, you will operate with a high degree of autonomy, managing your schedule and making critical decisions in the field. If you're ready to own your work and join a company that's shaking up the industry, we want to talk to you!. You will be a vital link to our customers, ensuring their equipment runs flawlessly. You will work independently from a fully equipped service truck to maximize equipment uptime and deliver exceptional service.

Key Responsibilities:

• Be the Expert in the Field: Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on our diverse fleet of heavy equipment.
• Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods.
• Completes complex repairs to the fleet.
• Completes repairs on company vehicles.
• Manage Your Mobile Workstation: Take pride in maintaining and stocking your company-provided service truck to ensure you are prepared for any challenge.
• Drive Fleet Reliability: Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations to prevent issues before they start.
• Completes preventative maintenance such as changing filters, checking fluids, and filling tires.
• Complete inspections.
• Leverage Technology: Utilize a company-provided laptop or tablet to accurately manage work orders, look up parts, and document all repairs and services in a timely manner.
• Act as a Trusted Partner: Professionally communicate with customers on-site, providing updates, explaining repairs, and training them on the proper use of equipment to ensure their success.
• Assists customers with loading and unloading fleet orders.
• Assists customers with questions/customer service as applicable.
• Support the Shop: When not in the field, you will assist the in-house team with more complex repairs and help mentor other technicians.
• May perform repairs on the small fleet.
• Complete standard repairs to the fleet.
• Assists other mechanics with tasks such as lifting or moving heavy objects.
• Completes any type of work with supervision.
• Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
• Maintains a safe work environment and is committed to adhering to all company and customer-site safety policies.
• Demonstrates behaviors aligned with the Company's Core Values at all times.
• Performs other related duties as assigned.

Job Requirements:

• Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment. Experience with major brands is a plus.
• A Valid Driver's License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs.
• Excellent Customer Service Skills – for both internal and external customers.
• Self-starter who can work effectively with minimal supervision and manage your time and priorities in a dynamic field environment.
• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
• Must be proficient with modern diagnostic tools and comfortable using mobile technology for work orders and documentation.
• Completes rental equipment preparation by the delivery date.
• Maintains a ready line.
• Achieves quality standards.
• A must-have own set of comprehensive mechanical tools is required.

Our Company Benefits Include:

• Weekly Pay
• 401(k) with Company match
• Medical Insurance
• Dental Insurance
• Vision insurance
• Health Savings Account (HSA)
• Employer-paid life insurance with a "buy-up" option
• Employee Assistance Program (EAP)
• Employer-Paid Short Term Disability benefit
• Voluntary Life, Accident, and LTD Disability benefit options
• Paid Parental leave
• Paid time off and Holiday Pay
• ERG Employee Referral program
• Employee Sharing Program
• Fast-growing environment with opportunities for advancement

Empower Rental Group is an Equal Opportunity Employer