Customer Support Advisor

We’re expanding our Customer Service team at Concentrix and we’re on the hunt for team players, and go-getters to join us at our buzzing Newcastle Upon Tyne Site! As a Customer Service Advisor on our team, no day is the same. You’ll have the opportunity to diversify your experience in the industry by dealing with, diagnosing and solving a range of issues and queries from our customers. Supporting customers with their bills and technical queries, such as taking payments, billing issues and queries regarding their service, service support and guiding customers through products or features and how to optimize their use, achieving and exceeding sales, productivity and customer satisfaction targets, as well as identifying sales opportunities through lead generation. As the first point of contact, you’ll dive into engaging, diverse conversations with customers to understand their goals, challenges, and needs and positively guide them through service excellence. To succeed, you’ll need to be an excellent communicator who can hear what is not being said and proactively offer solutions with empathy. We want people eager to learn and quick on the uptake. Your main priority will be to maintain or improve an excellent customer experience. Qualifications Proficient in English (oral and written) Flexible to work shifts between 8 am – 9 pm from Monday to Sunday Minimum of 6 months continuous Customer Service experience Commitment to 100% training attendance to ensure full preparation for the role Embrace technology and have proficient computer literacy skills Ability to speedily navigate multiple systems effectively Excellent interpersonal and communication skills Benefits An hourly rate of £12.75 (£26,520 per year) Fortnightly pay 40‑hour, permanent contract with 28 days paid holiday per year Discount on your Home Broadband Mobile phone plan discounts for you plus five people of your choice Discounted TV packages Fantastic discount at PUREGYM Amazing regular incentive prizes for top performers Benefits and discounts with local and national suppliers Refer a Friend incentive earning up to £600 per successful referral plus additional incentives monthly Free healthcare cover for you and your dependents with pension (after one year) Onsite car parking Equal Opportunity Employer Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to Work In accordance with the United Kingdom’s law, only applicants who are legally authorized to work in the UK will be considered for this position. #J-18808-Ljbffr Concentrix