Dropship Manager

About the Role

The Dropship Manager owns the dropship business end to end for both Pro Standard and Off-White — which partners we pursue, what terms we agree to, how they are onboarded, what they are offered, and whether each account actually makes money. The role is equally commercial and operational: you negotiate with buyers, model the economics behind the deal, and then make sure the product is set up correctly and selling on the partner's site.

The two brands are at different stages. Pro Standard dropship already runs across fourteen live retail partners, but it grew opportunistically — terms vary from one account to the next and assortments have largely been built one file at a time. Off-White is earlier, with its first partners coming live now. This is a build role: you are here to turn both into channels that grow deliberately. This role operates in an AI-forward environment where agents and tools like Claude are used every day to accelerate execution — comfort with AI-assisted workflows is essential.

Responsibilities

Partner Pipeline & Growth

• Own the dropship partner pipeline end to end — prioritize targets, run outreach, negotiate terms, and manage onboarding through to launch.
• Build and maintain the prospect target list so it reflects real opportunity rather than history.
• Run the partner check-in cadence and keep both brands visible and well placed on partner sites.
• Model the economics on every deal and flag anything that falls outside agreed terms.

Assortment & Content

• Build partner-specific assortments for each brand using sales performance, site reviews, inventory position, and the seasonal calendar.
• Provide correctly sized imagery, product data, banners, and launch support for every partner.
• Run one consistent assortment and content process rather than a bespoke build per partner.

Performance & Economics

• Track sales, top styles, category performance, returns, and partner profitability by brand.
• Maintain the deal model covering landed cost, royalty, marketing fund, fulfillment, shipping, returns, and variable costs.
• Own a weekly operating report across both brands covering pipeline, launches, sales, margin, issues, and next actions.

Site Presence & Brand Visibility

• Audit partner sites for missing product, incorrect imagery, wrong tagging, broken links, thin assortment, and weak placement.
• Turn each finding into a specific placement ask taken back to the buyer.

Cross-Functional Alignment

• Drive execution across sales, merchandising, inventory, marketing, licensing, operations, and finance.
• Engage licensing early — rights are market- and league-specific and gate what can be offered where.
• Partner with operations and IT on feed accuracy, product setup, and order flow.

Requirements

• 5+ years in wholesale, ecommerce, or retail account management. Dropship, marketplace, or drop-ship-vendor experience strongly preferred.
• Has owned an account or partner P&L, or built the model behind one — IMU, landed cost, royalty, and contribution margin are working vocabulary.
• Advanced Excel — able to build the deal model, not only populate it.
• Experience building assortments or working closely with merchandising, with a point of view on what a specific retailer's shopper will buy.
• Familiarity with EDI or feed-based integrations (SPS, Dsco, Radial, CommerceHub, or similar) from either side of the relationship.
• Able to hold a commercial conversation with a buyer and a technical one with an operations team on the same day.
• Strong written communication — this role produces a weekly report that people need to read and act on.
• AI-savvy and comfortable working with AI agents (e.G., Claude, ChatGPT, or similar) as part of day-to-day workflows.
• Comfortable operating across two very different brands — a licensed sports brand and a premium designer label — with different partners, price points, and standards.
• Comfortable building process while running the business.
• Licensed sports or licensed apparel experience, and familiarity with how league and college rights work, is a plus.
• Bilingual English/Spanish is a plus given our Mexico operation.