Security Control Center Operator

Overview By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description The Security Control Center Operator is responsible for monitoring and responding to a number of electronic systems. The SCC Operator is at the center of emergency operations for the Harvard Art Museums and a key element in the safety of persons, Art Museums collections, and other assets. The SCC operator must be alert at all times and responsive to requests for assistance from any location. Job-Specific Responsibilities Monitor the Video Surveillance System and report any technical issues to the manager. Monitors video surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display. Monitor the Electronic Access Control System and Controls and monitors access and egress points of the building. Monitor the Intrusion Detection System and respond as directed to verify alarms and direct proper response. Answer the SCC telephone and log calls as directed. Monitor the Panic/Duress Alarm System, log all activations and direct proper response. Maintain continual contact with the Harvard University Police Department (HUPD) dispatch center. Monitor the Artwork Protection System, log and direct proper response to alarms. Maintain accurate records of SCC activity and prepare reports as directed. Act as the Emergency Operations Coordinator until directed otherwise by security management. Take immediate action to direct response and coordination in any emergency. Follow such directives, policies, and procedures as may be provided for SCC operations, or the verbal instructions of authorized management personnel. Other security and administrative duties as needed, including the ability to patrol the buildings. Adhere to Harvard University confidentiality agreement. Seeks to minimize or contain conflict and engages Security Manager when needed and as instructed. Completes incident reports as necessary and submits such report to the Security Manager. Works closely with other Harvard Art Museums services and staff members to ensure the effective coordination of service efforts using radio and other modes of communication. Acts as a highly visible representative of the Harvard Art Museums Security staff. Presents a professional image in accordance with established uniform and appearance standards Maintains a constructive and positive demeanor. Engages with all visitors and staff in a professional and courteous manner. Other duties as needed or required. Qualifications Basic Qualifications are the minimum requirements a candidate must meet to be considered for this role. High school diploma or equivalent with at least three years of related experience required. Additional Qualifications and Skills: Some college and/or experience in the security field desired; strong oral and written communication and interpersonal skills, with the ability to communicate effectively throughout all levels of the organization; demonstrated skills in computer operation, administration, communication, and on-the-spot decision making; ability to write reports and transmit such reports to management in a timely and efficient manner; ability to direct persons, operate under pressure, and follow procedures; attention to detail; reliability and punctuality; the ability to respond quickly to emergency situations, which may include moving quickly through a multi-story museum building; experience with computer-based fire and security (motion detection, access control, and CCTV) systems desired; ability to lift and use a fire extinguisher; training in (or ability to be trained in) CPR and/or first aid desirable. Additional Information Standard Hours/Schedule: 40 hours per week Schedule: Days and Hours: Tuesday, Wednesday, Thursday, Friday, Days Off: Sunday & Monday Saturday 3 PM – 11 PM Tuesday: 3 PM – 11 PM Wednesday: 3 PM – 11PM Thursday: 3 PM – 11 PM Friday: 3 PM – 11 PM Saturday: 3 PM – 11 PM Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position Pre-Employment Screening: Harvard University requires pre-employment reference and background screenings: Identity and Criminal Other Information: Will be required to wear a uniform provided by the Museums. Must present a clean, neat, uniform, and professional image at all times. The Harvard Art Museums are open year-round, so this position will be scheduled to work on some holidays. This position will have a 3-month orientation and review period. Emergency Status Designation: Critical Operations Personnel. Overtime is mandatory if coverage is needed to fill shifts on weekends, evenings, and in emergency situations. Work Format and Benefits This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges This position is salary grade level 048. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information. Benefits Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our Benefits & Wellbeing Page. EEO/Non-Discrimination Commitment Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination. #J-18808-Ljbffr Harvard Central Administration (CADM) Talent Acquisition