3 East Unit Secretary BWFH

Unit Secretary

Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit. Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit. Responsible for receiving visitors and responding to needs of patients and family members. Does this position require Patient Care? No

Essential Functions

• Provision of a Safe Environment
• Service
• Organizational Ethics
• Management of Resources/supplies and unit based needs
• Management of Information
• Collaborative Interdisciplinary Care
• Patient/Family Education
• Competency
• Quality Improvement
• Patient Care

Qualifications

Education
High School Diploma or Equivalent required and Associate's Degree preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Experience in medical, customer service setting 1-2 years preferred Knowledge of Medical Terminology preferred Computer knowledge of Microsoft Office strongly

Knowledge, Skills and Abilities
- Staff adheres to all I C.A.R.E. Standards.
- Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
- The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
- The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.
- Ability to work independently, with well developed organizational skills in order to prioritize tasks.
- Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
- Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team.
- Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit.
- The age of patients on this unit range from Adolescent to Geriatric.
- Ability to sit and/or stand for an extended period of time.
- Ability to assist lifting and carrying up to 20 lbs.
- Ability to assist with the transportation of patients on and off the pod.
- Demonstrated customer service skills.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

16

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$18.44 - $27.39/Hourly

Grade

SF1125At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Mass General Brigham