Service Manager

Fox Motors has a Service Manager opening in Marquette, MI at Fox Marquette Ford. You would contribute to our overall vision: Working together moving people throughout life by leading a successful team that creates and upholds our Fox Motors culture of focusing on our employees, customers, and community. The Service Manager is a leader that ensures an efficient and profitable service department. As the Service Manager, you are responsible for productive staffing levels, customer retention, cost controls, and achievement of department goals and objectives. Fox Motors is looking for a Service Manager that has a working knowledge of the automotive industry, is a proven leader, and is customer focused. KEY RESPONSIBILITIES Key responsibilities include the following. Others may be assigned. Forecast goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. Understands and ensures compliance with manufacturer warranty and policy procedures. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians’ daily productivity reports and corresponding payroll records. Initials all repair orders before submitting to warranty department, monitoring for sales and hours relative to expectations. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Handles customer complaints immediately and according to dealership's guideline. SKILLS & EXPERIENCE Four to ten years related experience and/or training; or equivalent combination of education and experience. Experience in the auto industry preferred but not required. Proven leadership ability to mentor and train others. Experience and desire to work with technology to drive an exceptional customer experience. Excellent communication, organization, and follow-up skills. Ability to set and achieve targeted goals. Ability to multi-task, prioritize, and manage time effectively. Valid driver’s license. WHAT FOX MOTORS OFFERS Paid Vacation, PTO, and Holidays Medical, Dental and Vision 401(k) with Employer Match Flex Spending Group Life Insurance (Company Paid) Short-Term and Long-Term Disability Supplemental Life Insurance Accident Insurance Employee Assistance Programs Employee Discounts Wellbeing Program Growth and Development Opportunities #J-18808-Ljbffr