Customer Support and Operations Specialist

Benefits:

401(k)

401(k) matching

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Why join us?

At Benjamin Franklin Plumbing of Ann Arbor, we are building a customer-focused plumbing service company. We pride ourselves on fostering a work environment that values and appreciates the skills and dedication of our team members. As a local company committed to excellence, we provide a platform for growth, learning, and professional achievement.

When you join us, you'll become part of a close-knit team where collaboration is encouraged, and your contributions are recognized. We believe in investing in our employees, offering ongoing training opportunities to enhance your expertise and advance your career.

We are quickly expanding within the Ann Arbor area, providing many opportunities for career advancement within our organization!

Salary

$35,000 to $45,000 based on experience

Responsibilities

Respond to inbound phone calls with empathy, clarity, and care

Guide customers through our core service offerings, manage scheduling & dispatch, and address any questions that arise during the initial booking or follow-up process

Effectively manage the dispatch board

Troubleshoot and resolve issues quickly while creating a great customer experience

Maintain accurate documentation and follow-up and assist with building out our CRM (Service Titan)

Help reduce repeat issues by flagging patterns and suggesting improvements

Available Monday to Friday for 8am-5pm shifts.

Benefits

401K with a 3.5% employer match

Employer subsidized premium health, vision, and dental insurance for you and your dependents

Generous paid time off (10 flexible days + national holidays every year)

Ongoing training and opportunities for advancement

Fully stocked pantry and fridge

Minimum Requirements

High school degree

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.