Dispatcher (Ready Mix / Concrete)

Job Description

Job Description

Position: Ready Mix Dispatcher

Location: Deerfield Beach, FL

$20-$25 Hourly Based On Experience

Looking to HIRE RIGHT AWAY!

Must Haves:

-3–5+ years of experience in ready-mix concrete dispatch or logistics.

- Knowledge of the South Florida Market

-Experience managing multi-plant or high-volume dispatch operations strongly preferred.

-Strong operational decision-making

-High sense of urgency and situational awareness

-Advanced problem-solving skills

-Data-driven mindset

-Clear and concise communication 

-Conflict resolution

-Ability to perform under pressure 

Plusses:

·                     School Diploma, Bachelors degree

Job Overview:

Titan Florida LLC has an excellent opportunity for a Ready Mix Concrete Dispatcher in our Deerfield Beach, FL office. This exempt position will report directly to the Customer Service Ready Mix Dispatch Manager. The Ready Mix Concrete Dispatcher is responsible coordinating daily dispatch operations across multiple ready-mix plants to ensure safe, efficient, and on-time delivery of concrete to customers.

Responsibilities Include The Following: 

·         Support daily dispatch operations across assigned plants/regions.

·         Ensure optimal scheduling and routing of drivers to maximize productivity and minimize downtime.

·         Monitor real-time order fulfillment and adjust dispatch plans as needed.

·         Oversee start-of-day planning and end-of-day reconciliation processes.

·         Manage driver wash-out decisions in coordination with system recommendations and operational needs.

·         Ensure effective communication of service alerts, plant issues, weather impacts, and jobsite delays.

·         Customer Service Excellence

·                     Ensure high levels of customer satisfaction through proactive communication.

·                     Support resolution of escalated service issues.

·                     Collaborate with Sales and Operations to manage high-priority placements and large pours.

·                      

·                     Performance Management & KPIs

·                     Monitor and analyze key operational metrics, including:

o        On-Time Delivery (OTD)

o        Cubic Yards per Driver Hour (CY/DH)

o        Lost Loads

o        Truck Turn Time

o        Driver Productivity

o        Call Center Service Levels

·                      

·                     Safety & Compliance

·                     Reinforce safety-first culture in all dispatch decisions.

·                     Ensure compliance with DOT regulations, driver hours, and company policies.

·                     Support incident review and root cause analysis when applicable.