Senior Collections Specialist

Overview Kforce client is seeking a Senior Collections Representative in Kent, WA. Summary: In this role, the Senior Collections Representative is responsible for resolving delinquency on automobile loans, negotiating payment arrangements; skip tracing to locate customer or unit and reviewing accounts for repossession. This position is in a manual queue-based calling environment with substantial auto dialing. Responsibilities The Senior Collections Representative will review open accounts for collection and skip trace efforts Handle inbound/outbound collection calls in a professional manner Collect customer payments in accordance with payment due dates Strategize work queues according to company objectives Skip trace to locate customer or unit Identify opportunities for account recourse As a Senior Collections Representative, you will send all applicable statutory notices Review accounts for repossession Identify issues attributing to account delinquency and review with supervisor as needed Review and monitor any assigned accounts and all applicable collection reports Provide timely follow-up on payment arrangements Follow and maintain policies and procedures in all aspects of the position The Senior Collections Representative will perform other assignments and duties as directed by supervisor Requirements High School diploma, or general education degree (GED) required and College degree 2+ years of experience in collections and skip tracking experience required (Auto Collections experience preferred) Working knowledge of Fair Debt Collection Practices Act (FDCPA) Computer Skills Proficient in Microsoft Office Suite Internet Explorer #J-18808-Ljbffr