Float Medical Assistant

Job Description

Job Description

Description:

The float MA will handle phone calls and voicemail from the patients who are seeking medical information and/or medical attention. The float MA will address patient clinical questions, explaining/documenting laboratory results, calling in prescription refills, explaining procedures/treatments, initiating prior authorizations, and scheduling. The role of the float MA is to aid in coverage at the Dallas, South Dallas and Rockwall clinics as well as assist other members of the medical staff when not working with a provider

PRIMARY DUTIES:

- Travel between offices to aid in coverage

- Answering phone calls and voicemails.

- Answering patient clinical questions.

- Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.

- Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment.

- Locate laboratory results not yet in the patient’s medical records.

- Explaining/documenting laboratory results.

- Calling in prescription refills.

- Explaining procedures and treatments.

- Initiating prior authorizations.

- Schedules appointments and urgent visits as appropriate.

- Documenting all information into the computer system.

- Maintaining confidentiality of all patient information.

- Adheres to policies/safety practices.

Experience:

Medical Assistant

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Rheumatology

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• clinical back office (at least one year)

License/Certification:

• Certified Medical Assistant (Preferred)

Ability to Commute to desired locations as assigned

Work Location: In person

Requirements:

Education and Experience:

- High school Diploma

- Medical Assistant office experience

- EMR experience required.

- E Clinical Works experience preferred

- Travel is required

Essential Skills and Abilities:

- Ability to keep accurate records.

- Competent organizational skills.

- Ability to handle stressful situations.

- Ability to meet deadlines and multitask.

- Excellent oral/written communication skills.

- Excellent interpersonal skills.

- Dependable and capable of being on time. --this is huge!!

- Empathetic with patient’s needs and concerns.

- Positive and professional attitude.

- Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives.