Customer Care Advisor

Overview IDR, Inc. is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! This is a contract-to-hire position; fully onsite in Suwanee, GA. Responsibilities Receive inbound inquiries regarding products and services Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed Investigate and resolve a variety of technical and non-technical inquiries Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status Required Skills 1+ years of professional experience working in a Call Center or customer service 1+ years of professional experience, troubleshooting, tech support, or help desk Ability to handle customer requests via phone calls, chat sessions and emails Successful background taking 60+ inbound calls per day Excellent communication skills and high level of professionalism High technical aptitude, troubleshooting experience What’s in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more Opportunity to get in with an industry-leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated’s Best of Staffing Client and Talent Award winner 11 years in a row Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at IDR, Inc. by 2x Get notified about new Customer Service Advisor jobs in Suwanee, GA . #J-18808-Ljbffr