Chrysler Service Advisor

Job Description

Job Description

Don Wood Chrysler Dodge Jeep Ram is hiring a Service Advisor!

Our new Chrysler Store, conveniently located right off State Route 33 in scenic Rockbridge, Ohio, is seeking an individual to assist in writing repair orders, providing excellent customer service, and ensuring customer retention.

Service Advisors will:

- Greet customers and assist them with any inquiries they may have

-Perform vehicle walk around inspections and document customer concerns to enable the Technician to properly diagnose and service the vehicle

-Consult with customer on applicable service specials

-Prioritize required services and be prepared to provide options upon request

-Document declines for services and ask for follow-up on future service considerations

-Keep customer informed on completion times, service expenses, and possible changes

-Remain involved with the delivery of the vehicle to customer upon completion to assure all customer concerns can be addressed

-Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

-Spend quality time building relationship with the customer.

-Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

In order to be successful in the position, Applicants must:

-Possess a positive attitude with outgoing personality

-Must have understanding of Ford vehicles and of automotive service repair

-Must be willing to undergo a background check and pre-employment drug screen

-Must have a valid driver's license

-Previous Service Writer experience is preferred but not required

What you can expect from Don Wood Chrysler:

-Medical, Dental, Vision, Life, Accidental insurance

-Employer matched 401K

-Merit pay increases

-Holiday and Paid time off