Assistant General Manager

Assistant General Manager

The Fayetteville Woodpeckers are seeking a responsible, highly motivated, and creative individual to assist in managing all aspects of the day-to-day operations of the Woodpeckers commercial functions. The Assistant General Manager will be a fundamental member of the Club's leadership team, working strategically with the General Manager to hit aggressive revenue goals on a yearly basis. This role will be responsible for creating and implementing short-term and long-term strategies for ongoing success, while providing support and guidance to current staff. This position reports directly to the General Manager.

Essential Duties & Responsibilities:

• Manage and develop corporate partnership & ticketing departments; communicate effectively across all departments to efficiently incentivize sales reps and set strategic sales goals to hit team revenue budgets.
• Develop, implement, and review strategic business plans, including sales/financial performance and new inventory development.
• Ensure the team effectively leverages internal support such as integrated marketing and digital assets to drive sales.
• Assist in annual budget creation and implementation by developing annual sales plans and operating budgets to achieve revenue and profitability growth targets in all departments.
• Strong corporate and ticketing sales background including knowledge of Tickets.com, CRM management, commission and sales structures, and motivational leadership
• Deliver on individual and team revenue goals through the selling of integrated partnership packages to meet client's objectives.
• Develop and maintain strong, lasting relations with key stakeholders, corporate partners & season ticket members.
• Oversee all sales efforts and reporting for MLB and Diamond Baseball Holdings (DBH).
• Foster a collaborative working relationship with the DBH executive staff to improve sales strategies, processes, and procedures.
• Develop a positive team culture aligned with the overall team/corporate vision, mission, and core values.
• Assist in managing departmental expenses according to the team's annual budget.
• Support partners and fans in the stadium at games and other events.
• Help recruit, manage, and train all support staff.
• Develop and implement business building promotions.
• Other duties assigned by team General Manager or DBH.

Minimum Qualifications:

• Previous management or supervisory experience with a sports organization and a demonstrated track record of performance in areas including sponsorship & ticket sales.
• Evidence of planning acumen and of being a strategic thinker with the ability to develop and implement processes and plans.
• Proven record of proactive planning and big picture reasoning
• Ability to delegate tasks and hold staff accountable staff to desired goals
• Well-developed influencing, persuasion, and negotiation skills.
• Working knowledge of Microsoft Dynamics/CRM a plus.
• Exhibits a collaborative management approach.
• Communicates clearly and effectively, possesses advanced collaboration, relationship building and people skills.
• Loyalty to the brand, fellow co-workers, and the overall organization.
• General understanding of the Fayetteville, North Carolina market and surrounding areas.
• Willing to work non-traditional hours (nights, weekends, holidays).
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Excellent organizational and project management abilities.
• Ability to prioritize workload and solve problems quickly.
• Expects highest quality performance from self and others.

Diamond Baseball Holdings is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds and experiences to apply for our job opportunities. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.