Front Office Manager

Sonesta International Hotels Front Office ManagerAssist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.Duties and Responsibilities:Act independently as MOD, covering morning and evening shifts.Supervise all front office staff including front desk, communications, uniform services and concierge.Offer MOD support to other unsupervised departments as needed.Act as Travel pass champion.Distribute minutes and conduct Manager's Meeting.Oversee VIP arrivals.Perform VIP Escorts.Act as Lobby AmbassadorTrack and follow up on in-house guest challenges.Resolve guest related issues.Liaison with other departments to ensure guest satisfaction.Assist with post-stay guest follow up.Perform Property rounds.Act as Front Office representative during Pre-Cons.Monitor and coordinate concierge requests.Provide site tours of the hotel.Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest's nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyoneBuild solid relationship with your ColleaguesTreat colleagues with respect and dignityOther duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.Qualifications and Requirements:Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.Track record of delivering exceptional guest or client experience.Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Appropriate professional appearance and demeanor.Knowledge of Opera and internet software preferred.Ability to read and comprehend simple instructions, short correspondence and memos.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Bi-Lingual communications skills a plus.Strong communication skills.Appropriate professional appearance and demeanor.Required to obtain Fire Life Safety Director Certification for Sonesta property within the 180 days of employment.Anticipated Pay Range & Additional Job InformationHourly Compensation Range: $28.46 - $31.25. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.How we reward youMedical, Dental & Vision InsuranceHealth Savings Account (HSA) with Company Match401(k) Retirement Plan with Company MatchPaid Vacation & Sick TimePaid Parental LeaveCompany-Paid Life InsuranceCompany-Paid Short-Term & Long-Term DisabilityHospital Indemnity, Critical Illness & Accident InsuranceEducational AssistanceSonesta Hotel Discounts (yes, you'll want to use these )Additional Perks & Employee DiscountsOur Commitment to YouSonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Before You ApplyTo be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.