Guest Services Specialist - P/T

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Essential Functions

• Greet and assist patrons, providing information about services, programs, and policies.
• Manage court bookings, confirm reservations, and handle cancellations.
• Schedule tennis lessons, manage instructor availability, and track lesson records.
• Process payments, issue receipts, and handle cash, credit card, and online transactions.
• Handle membership registrations, renewals, and maintain accurate member records.
• Assist with organizing and promoting tournaments, social events, and special programs.
• Perform office tasks, maintain the reception area, and manage communication between patrons and staff.
• Assist in maintaining court appearance which can include rolling/brushing and lining courts clay courts. Blowing debris and removing excess water when needed. Routine custodial care inside the facility.
• Performs related tasks as required.

Knowledge, Skills and Abilities

Knowledge of:

• Basic understanding of tennis rules and terminology to assist with bookings and inquiries.
• Knowledge of general office techniques.

Skilled in:

• Skilled in customer service, including friendly and professional communication, conflict resolution, and creating a welcoming atmosphere for members and guests
• Prioritizing tasks effectively to ensure efficient workflow and on-time completion.
• Proficient in typing at a speed of 20 words per minute

Ability to:

• Collaborate with staff and supporting event coordination to ensure smooth facility operations.
• Understand and follow both oral and written instructions.
• Operate cash register and make simple arithmetical calculations.
• Multitask by managing phone calls, in-person inquiries, and administrative duties simultaneously

Minimum and Preferred Qualifications

• Any combination of education and experience equivalent to graduation from high school and
• Six (6) months of experience performing office support and clerical functions, including experience with operating point of sale and cash handling.

POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

• Criminal Background Check
• Employment Verification
• Credit Check

The environmental conditions and physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Occasionally ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like
• Occasionally moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• Occasionally adjusting or moving objects up to 25 pounds in all directions
• Occasionally lifting/carrying objects 30 pounds or less
• Occasionally pushing/pulling objects 30 pounds or less
• Occasionally working in a normal office environment with few physical discomforts
• Occasionally working in an area that is somewhat uncomfortable due to drafts, noise, temperature variation, or the like
• Continuously remaining in a stationary position, often standing, or sitting for prolonged periods
• Continuously communicating with others to exchange information
• Continuously repeating motions that may include the wrists, hands, and/or fingers
• Continuously operating a computer and other equipment using motions requiring manual dexterity or fine motor skills
• Continuously assessing the accuracy, neatness, and thoroughness of the work assigned
• Continuously observing details accurately and identifying variances
• Continuously having regular in-office attendance

When normal operations of City departments are suspended or interrupted due to a declaration that a state of emergency exists, any employee may be deemed essential by the City. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work.

Benefits

CITY OF BOCA RATON - BENEFITS SUMMARY Part-Time Employees ELIGIBILITY REQUIREMENTS: To be eligible to receive Paid Leave and to contribute to the 457 Deferred Compensation Plan, a part-time employee must have worked at least 1,040 hours in the prior fiscal year PAID LEAVE: Employees who work a minimum of 1,040 hours per fiscal year will receive twelve (12) hours of Paid Leave on October 1st. This Paid Leave shall be used no later than September 30th of that fiscal year or it will be forfeited. These hours may not accumulate and may only be granted with the approval of the employee's supervisor. This paid leave has no cash value at separation of employment. MISSION SQUARE 457 DEFERRED COMPENSATION PLAN: Employees who work a minimum of 1,040 hours per fiscal year will be allowed to participate in the 457 Deferred Compensation Plan. The City will not provide any matching funds.