Medical Assistant - Functional Medicine & Concierge Care

Job Description

Job Description

Are you ready to practice medicine where patients actually get better?

We are a Functional Medicine Clinic here at Rising Health Specialty Clinic and we don’t just manage symptoms—we take a biology-based, patient-centered approach that focuses on identifying and addressing the root causes of disease. Rather than simply managing an isolated set of symptoms, functional medicine views the body as an interconnected web of systems. We evaluate genetic, biochemical, environmental, and lifestyle factors to understand why a patient is experiencing a health disruption.

We are looking for a High-EQ, Self-Starting Medical Assistant who is tired of the "conveyor belt" feel of traditional healthcare. In this role, you aren't just a clinical body; you are a key architect of the patient experience. Our patients choose us for our medical innovation and our compassionate, concierge-level care.

The "Rising Health" Difference

• Innovation First: You will be at the forefront of integrative health, assisting with IV nutrient therapy, bioidentical hormones, and cutting-edge functional labs.
• Relationship-Driven: We prioritize a "white glove" experience. You’ll have the time to make patients feel seen, heard, and supported.
• Autonomous Culture: We value "owners," not "renters." As a self-starter, you’ll have the agency to manage patient flow and optimize clinic operations.

What You’ll Do (The Role)

• Concierge Clinical Support: Perform vitals, histories, and EHR documentation (Opti Mantra) with a focus on detail and empathy.
• Advanced Procedures: Administer vitamin injections and assist with IV therapy protocols for patients seeking transformative results.
• The "Face" of the Clinic: Manage high-touch patient communication (calls, texts, and emails) with a polished, professional, and warm demeanor.
• Patient Advocacy: Act as the primary liaison between patients and our specialized providers, ensuring no detail in their healing journey is missed.
• Office Stewardship: Proactively manage schedules, billing inquiries, and inventory to keep our "boutique" environment running seamlessly.

Who You Are

• A Natural Empath: You have high emotional intelligence (EQ). You can read a room and provide a calming presence to patients who may be navigating complex health challenges.
• A Self-Starter: You anticipate needs before they are asked. If you see a way to improve a process, you take the initiative to make it happen.
• A Wellness Enthusiast: You are genuinely curious about functional medicine, nutrition, and lifestyle interventions. (Bonus points if you're a supplement nerd!)
• Technically Proficient: You are comfortable with blood draws (venipuncture) and navigating modern EHR systems.

Qualifications

• Experience: 2+ years as a Medical Assistant (Required).
• Certification: CMA/RMA preferred. IV Certification is a major plus. (We will help the right candidate get there.)
• Skills: Exceptional written and verbal communication. You should be as comfortable writing a professional email as you are drawing blood.

Why Join Our Team?

• Whole-Person Care: Work in an environment that values healing over "checkboxes."
• Professional Growth: Gain deep knowledge in functional medicine and specialized clinical protocols.
• Wellness Perks: Employee discounts on supplements, wellness programs, and a team culture that actually practices what we preach.

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Referral program
• Wellness program