Driver Services Associate

Job Description

Job Description

Job Title: Driver Services Associate Job Description

The Driver Services Associate processes weekly Independent Contractor (IC) settlements and ensures accurate, timely, and compliant financial transactions related to drivers. This role maintains a high level of customer service for both internal and external stakeholders, supports driver-related financial inquiries, and contributes to the overall efficiency of driver services operations.

• Process weekly Independent Contractor (IC) settlements using drayage, fuel purchases, recurring chargebacks, and necessary adjustments.
• Utilize and update various software applications to maintain and generate IC settlements accurately and on schedule.
• Review and validate account balances for accuracy and ensure appropriate inclusion in settlements where required.
• Set up and maintain escrow accounts and related recurring IC chargebacks in alignment with established procedures.
• Process region-provided adjustments to settlements for driver-related chargebacks or deposits.
• Generate deposit batches, conduct manual loads, and issue EFS checks for settlement-related items.
• Distribute weekly settlement documents to ICs and approved region personnel in a timely manner.
• Process final settlements and escrow releases in accordance with the region’s IC Augmentation Agreement.
• Enter adjustments for terminated ICs to ensure escrow accounts are properly closed into accounts payable.
• Create new IC vendor records as needed and assign fuel cards or WEX 6.5 cards.
• Verify and review IC banking information and conduct pre-notes for direct deposits or WEX 6.5 cards.
• Issue EFS checks for HR-requested company driver-related pay items.
• Annually review and validate IC chargebacks and deposits in preparation for completion of 1099s.
• Provide customer service and support through inbound and outbound calls and emails related to settlements, deposits, and driver pay items.
• Assist with other Driver Services functions as needed to support team and departmental goals.

• Experience in payroll, accounting, or finance desired but not mandatory.
• Ten-key ability and familiarity with Great Plains software desired but not mandatory.
• Strong Microsoft Office skills, especially Excel, Word, and Outlook.
• Proficient data entry skills with a high level of accuracy and attention to detail.
• Customer service experience supporting internal and external stakeholders via phone and email.
• Ability to manage high volumes of emails, phone calls, and customer inquiries.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills.
• Ability to work under pressure, solve problems, and multitask while maintaining meticulous attention to detail.
• Capability to collaborate effectively in a team environment.
• Ability to perform job duties with minimal supervision.
• Experience or familiarity with accounts payable, invoice processing, and deposit verification.
• Comfort working with settlement-related processes and financial documentation.

• Prior experience in a corporate or shared services environment is beneficial.
• Exposure to driver settlements, claims, or transportation industry processes is an advantage.
• Experience handling customer support, claims, or service-related inquiries over the phone and via email.
• Familiarity with EFS checks, fuel cards, and WEX 6.5 cards is helpful.
• Strong interpersonal skills with the ability to build positive working relationships across departments.
• Demonstrated ability to learn new software applications and financial systems quickly.

This role is fully onsite at a corporate headquarters and is based in an office setting. The Driver Services Associate works from a cubicle within a professional corporate environment, using standard office technologies such as computers, Microsoft Office applications, financial and settlement software, and communication tools including email and phone. The position involves regular interaction with internal teams and drivers throughout the workday in a structured, desk-based setting.

This is a Contract to Hire position based out of Collierville, TN.

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Collierville,TN.

This position is anticipated to close on Aug 3, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.