AI-Enabled Contact Center Transformation Consultant

Capgemini Invent

Capgemini Invent is seeking consultants to shape AI-enabled customer transformation across voice, digital, and assisted channels. You will leverage quantitative and qualitative analysis to identify drivers of demand, evaluate performance, and build cases for service transformation. As part of the frog practice, you’ll collaborate with strategists, designers, engineers, and data scientists to deliver practical recommendations that improve customer experience and reduce cost to serve. #J-18808-Ljbffr Capgemini Invent

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Vacancy posted 3 days ago

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