Customer Service Rep

Job Full Description

Position Overview


We are seeking a compassionate and efficient Customer Service Representative to join our team. In this role, you will screen, authorize, and coordinate medical transportation services for eligible clients. The ideal candidate will deliver prompt, courteous, and professional assistance while working collaboratively with program staff to address complex transportation needs.

Key Responsibilities

• Respond to transportation service requests via telephone and fax from Medicaid clients and community agencies
• Determine client eligibility and authorize transportation according to program policies and protocols
• Match clients with the most appropriate and cost-effective transportation options based on mobility status and personal capabilities
• Collaborate with senior staff to resolve complex transportation requests, policy exceptions, and client concerns
• Maintain accurate documentation in computerized database systems
• Verify scheduled trip details for accuracy and completeness
• Complete off-phone tasks, assignments, and special projects as needed
• Additional duties as assigned

Required Qualifications

• Some college coursework OR one year of relevant call center or customer service experience
• Effective communication skills, both verbal and written
• Basic computer proficiency including email, word processing, and spreadsheets
• Ability to gather information effectively through client interviews
• Strong customer service orientation with professional, courteous demeanor
• Sound judgment in applying program rules while maintaining appropriate flexibility
• Ability to consistently meet call center performance goals
• Physical requirements: ability to hear and speak clearly on telephone, sit for 8-hour shifts while using computer and phone
• Excellent attention to detail and problem-solving abilities
• Ability to thrive in a fast-paced environment

Preferred Qualifications

• Previous call center experience
• Knowledge of community resources for elderly, low-income, and disabled populations
• Bilingual skills highly desirable

Associate Benefits


While working for Express, our associates can also become eligible for a variety of benefits*:

• Referral bonuses - $100 per employee referred after 80 hours worked.
• Medical plan
• Dental plan
• Vision/eyewear plan
• Prescription drug reimbursement
• Short-term disability
• Direct deposit
• Sick Pay
• 401(k) retirement savings plan
• Life insurance

If you, or someone you know would be a good fit for this position, apply online or at our office:
Express Employment Professionals can help you find the job that is a good fit for your needs and abilities! You'll never pay a fee for our services and support. Take the first step toward your success. Apply with Express today!

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Vancouver, WA
1935
2612 Northeast 114th Avenue
Vancouver, WA 98684