Analyst, Technology Operations

Earthjustice is the nation's leading environmental law organization. We wield the power of law and the strength of partnership to protect people’s health, preserve magnificent places and wildlife, advance clean energy, and combat climate change. We are here because the Earth needs a good lawyer. This is a non-supervisory position. The Analyst, Technology Operations is expected to work a full-time (37.5 hours/week) schedule and can work hybrid (2 days/week in office) from any of the following Earthjustice offices: San Francisco, New York City, Washington, DC, Denver, Chicago, Los Angeles, or Seattle. What You’ll Do User & Operational Support (50%) Serve as a point of escalation for end‑user issues related to supported tools and processes, ensuring timely triage and coordination with appropriate teams. Support the implementation and ongoing operation of information governance, privacy, and DLP tools by assisting with configuration, testing, deployments, and routine operational tasks. Assist with system changes, enhancements, and migrations by coordinating activities, documenting issues and outcomes, and supporting readiness for release, including interfacing with vendors and contractors. Requirements & Stakeholder Support (20%) Assist with gathering and documenting business and user requirements, use cases, and operational needs in collaboration with legal, privacy, security, IT operations, and cross‑departmental stakeholders from Program, Development, and Communication teams. Support discovery activities across systems and data sources by helping identify usage patterns, dependencies, and operational impacts. Program Support & Planning (20%) Support information governance, privacy, and DLP initiatives by assisting with program planning, backlog intake, and coordination of operational work. Contribute to research and information gathering related to tools, features, and process improvements, and summarize findings for program leads. Help define and document success measures, operational metrics, and tracking mechanisms that support program goals related to risk reduction, compliance, and user adoption. Operational Reporting & Improvement (10%) Assist with collecting, maintaining, and validating operational data used for reporting, monitoring, and continuous improvement. Support compliance, audit, and readiness activities by maintaining documentation, inventories, and required records. Identify recurring issues, risks, and opportunities based on operational experience and user feedback, and coordinate follow‑up with program leads and stakeholders. Ongoing Learning (10%) Actively pursue professional development and contribute to a culture of learning by building skills and sharing knowledge. Please note that the percentage breakdowns above are a guideline and other duties may be assigned as part of the job’s requirements. What You’ll Bring 5+ years of experience in operations, IT support, customer or user support, or records and information management roles, preferably in a nonprofit or in legal, compliance, or another regulated environment. Proficiency with Microsoft 365 and familiarity with project management/collaboration tools (e.g., Monday.com). Working knowledge of records and information governance concepts and the ability to understand, apply, and explain related policies and standards in practical terms. Ability to identify recurring issues, risks, and improvement opportunities and to coordinate follow‑up as needed. Strong written communication skills, including the ability to draft clear user guidance, training, and updates. Strong verbal communication and customer service skills; able to respond to questions professionally and efficiently. Strong organizational skills, including coordinating across teams, following through on requests, managing multiple priorities, and communicating status. Experience handling sensitive information with discretion and appropriate judgment. Operate with initiative and sound judgment. Work independently, manage competing priorities, and apply analytical, resourceful problem‑solving to ambiguous challenges. Demonstrated commitment to Earthjustice’s values of Justice, Excellence, Inclusion, and Partnership. Salary & Benefits We offer a competitive salary and excellent, comprehensive benefits. Salaries at Earthjustice are determined by working location and are commensurate with experience required. San Francisco, CA or New York, NY: $113,000 – $125,500 Seattle, WA, Los Angeles, CA, Chicago, IL, or Washington, D.C.: $107,400 – $119,300 Denver, CO: $101,700 – $113,000 Equal Employment Opportunity Statement As an equal opportunity employer, we are committed to employment practices that ensure that employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information, or any other factor that is not related to the position. For positions located within the City and County of San Francisco Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records. For positions located within the City of Los Angeles: We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring. #J-18808-Ljbffr Earthjustice