Weekend Sales Associate and Guest Experience Guide

Benefits Employee discounts Paid time off 401(k) Opportunity for advancement Schedule / Expected Work Hours Ability to work weekends including opening and closing shifts Job Summary The Experience Guide is accountable for driving the guest experience, consistently achieving membership and enhancement goals, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This is an all-hands, front‑of‑house role. Flexibility and willingness to support all guest‑facing and operational needs is required. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. This Role Is a Great Fit If You Enjoy talking to people and recommending products and services Take pride in contributing wherever help is needed Understand that sales, service, and teamwork go hand‑in‑hand Want to grow with a boutique that values both experience and performance What We’re Looking For Comfort with sales conversations and a desire to recommend services that enhance the guest experience Strong sense of ownership and willingness to support all aspects of the role Ability to balance warmth and efficiency in a fast‑paced environment Excellent communication skills and confidence acting as a brand ambassador Team‑oriented mindset—flexible, dependable, and solutions‑focused Prior guest service or sales experience preferred Key Responsibilities Deliver a consistently elevated, welcoming guest experience from arrival through departure Confidently recommend and sell enhancements, memberships, and gift cards to meet boutique goals Customize guest experiences through thoughtful consultation and service recommendations Accurately book, edit, and manage appointments in a fast‑paced environment Handle payments and close out transactions with precision Open and close the boutique following established procedures Maintain reception and guest areas to brand and cleanliness standards Proactively resolve guest concerns with professionalism and care Support team members and leadership as needed to ensure smooth daily operations Contribute positively to a collaborative, accountable, and results‑driven workplace #J-18808-Ljbffr The NOW Roswell