Site Administrative Assistant

Site Administrative Assistant

The site administrator provides support in all administrative tasks at Burbank Airport. This includes but is not limited to: answering phones, filing, clear communication with the users when the manager is absent, strong computer skills i.e. excel, word, and PowerPoint, monthly reporting, and the ability to work in a fast-paced environment. Multitask using a sense of urgency. The quality control must do daily inspections and reports. Be available to work/trainings, supervise, and inspect other buildings.

Essential Duties

• Monday-Friday (8:00am-4:00pm).
• Provide high level of customer service support to the organization and the facilities team by answering incoming phone calls and dispatching facilities maintenance personnel when necessary.
• Run monthly and quarterly reports on maintenance and housekeeping hours and materials.
• Assist with payroll processing for all employees using the Kronos system.
• Assist with administrative functions for the office, including invoice coding and processing, and time keeping.
• Assist ACC Manager with coordination/set up/clean up of all requests for events/meetings.
• Create and maintain records. Create custom reports as required.
• Maintain safety records in the system. Assist immediately with safety reports as needed. All trainings to the employees.
• Create incident reports within the system as well as communicate any worker's comp claims with the corporate office.
• Team member must be able to work in a team oriented and safety conscious environment. "Safety First" expectations include U-take 5 observation process, and compliance with all company/site safety guidelines and procedures.
• Responsible for working closely with the C&W Management team in performing non-routine, moderately complex site-specific job plan modification and development, SOP modification and development.
• Responsible for working closely with the customer and C&W Management team in performing moderately complex site-specific policies and procedures and daily office functions.
• Must develop and maintain a good working relationship with the customer and maintain customer confidence through effective communication, open rapport, and a solid record of delivery on commitments.
• Must have strong computer skills including working knowledge of Excel, Access, PowerPoint, Word, and Outlook.
• Assist the C&W Management team with daily tasks but not limited to maintaining records and files, data entry, and preparing presentations.
• May be required to work with and coordinate activities of other vendors including specialists.
• Perform all other tasks as assigned by the manager in response to the needs of the client.
• Communicate with all team members to support the development of long range planning strategies in support of the company's goals and objectives.

Quality Control Responsibilities

• Conduct quality inspections and reports.
• Gaining an understanding of the client's needs and requirements and communicating them and the quality standards to the operations teams.
• Trach and assist in resolution of customer issue and follow up.
• Devising ways to improve the processes to ensure higher-quality delivery.
• Assist with Subcontractor's services and monitoring their compliance.
• Supervising inspectors, technicians, and other staff members and providing guidance.
• Overseeing service delivery procedures to identify any deviations from quality standards.
• Inspecting the final output, comparing it to the requirements, and approving or rejecting the final outcome.
• Keeping accurate documentation and performing statistical analysis.
• Gaining feedback from the clients, attending meetings, submitting reports, and assisting custodian and movers.

Requirements

• Must be fluent in English and Spanish.
• Strong attention to detail, observation, organizational, and leadership skills.
• In-depth knowledge of quality control procedures and legal standards.
• Strong knowledge of mathematics, data analysis, and statistical methods. (Power point, excel)
• Excellent communication and listening skills.
• Good technical skills.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $32.30 - $38.00.

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.