Medical Receptionist

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!

Job Title: Medical Receptionist
Department: Medical
Reports To: Clinic Manager
Work Type: On-Site
Classification: Non-Exempt
Language Differential: Eligible

SUMMARY

The Medical Receptionist will provide exceptional and compassionate customer service to patients and visitors in a patient-centered medical home (PCMH), and demonstrate the value of NHCs mission. The Medical Receptionist will perform front office responsibilities related to delivering quality patient care in a clinical setting and the ability to support patients in need of assistance (filling out paperwork, etc.).

Essential Job Duties

• Welcomes patients and visitors in-person or virtually, and answers inquiries with a friendly demeanor and professionalism
• Gathers visit reason, accurately schedules and confirms in-person and virtual appointments, enters patients' information by obtaining, recording, and updating demographic and financial information into EHR (EPIC)
• Processes co-payments and completes daily deposit reconciliation and assists with bank runs.
• Scrubs patient charts daily
• Confirms patients' insurance eligibility and coverage information
• Scans and indexes documentation into medical records according to NHCs policies and procedures
• Receives, documents, and routes messages to appropriate clinical staff
• Assists in new employee training on specific tasks, as needed
• Works collaboratively in a team environment with a spirit of cooperation
• Performs other duties as assigned

QUALIFICATIONS

Education and/or Experience

• This position requires a high school diploma or equivalent
• At least one-year experience in a fast-paced customer service setting is required, preferably in healthcare
• Previous EPIC or EHR experience is preferred
• Ability to fluently speak, read, and write in Spanish is highly preferred

Knowledge, Skills, Abilities & Behaviors

• Ability to communicate professionally, both verbally and in writing with a service-oriented approach, sometimes in stressful circumstances
• Basic knowledge of medical terminology and insurance billing terms
• Ability to enter in data accurately with attention to detail
• Ability to maintain confidentiality and comply with HIPAA policies
• Ability to work in a fast-paced environment
• Ability to utilize multiple-line telephone
• Ability to learn and adapt to changing information and/or policies and procedures
• Must be able to display sensitivity to the population and patients served
• Must be able to demonstrate a record of reliable attendance and punctuality
• Working knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing software
• Ability to proficiently use EPIC Electronic Health Record

WORKING CONDITIONS

• Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.
• Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment.
• Occasionally stoop and lift or move objects, equipment and supplies weighing approximately 10-20 pounds up to 40-50 pounds.
• The noise level in the work environment is usually moderate to high.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.