Hospitality Associate, Patient Services - Full Time

Department NUTRITION SERVICES - 208052 Worker Sub Type Regular Work Shift Pay Grade Job Description The Hospitality Associate, Patient Services performs a wide variety of tasks and operations to support patients and staff by serving wholesome, attractive meals while maintaining strict sanitation requirements. Responsibilities Coordinates and collaborates with hospital floor staff, including RNs, CNAs, and other clinical staff to ensure meals are provided to patients in a manner to best support their nutritional and medical needs. Ensures patient information is correct and corresponds correctly with patient’s name, room number, food order, food preferences, allergies, and diet pattern. Assembles all trays on-time for tray service according to diet manual while honoring patient preferences as dictated on diet cards. Ensures food trays are delivered to the correct patient and the food is served warm, promptly, and garnished. Interacts and converses with patients including asking patients about food preferences and opinions. Follows established procedures for Late Trays to ensure tray is complete within 30 minutes. Stocks refrigerator in nursing area and transfers warmers, containing food, to correct prep kitchen. Prepares side dishes accordingly. Receives and properly stores orders. Checks temperatures with Cook before food is served and assists Cook as needed when plating food. Researches and understands sufficient diets and allergies. Disposes of waste properly and cleans all utensils and equipment after use. Uses the Three Sink Method to clean dishes as appropriate. Operates dish machine properly and records dish machine temperatures. Cleans dishwashing area after use. Labels and dates all items put in inventory. Actively listens to customers concerns, but does not bend departmental policies. Reports complements, complaints, and concerns to supervisor. Education High School Diploma or GED preferred. Experience Previous food service experience and/or training preferred. Qualifications Must be 16 years of age. Ability to perform on-the-job training required. Ability to do simple calculations and record keeping required. Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection required. Ability to work with limited direct supervision from department leadership, remain on-task and work efficiently throughout the shift required. Ability to communicate effectively with all levels of staff and patients required. Benefits In addition to a competitive salary, our most popular benefits for full-time employees include: Zero-Deductible Health Plan Dental and vision insurance Generous Paid Time Off Tuition Assistance Retirement Savings Match Robust Employee Assistance Program Incentive-Based Wellness Program Health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development #J-18808-Ljbffr