Member Associate

Full time $17.50/hr plus tips Benefits Medical, Dental, Vision, 401K after 1yr of employment, match up to 4%, Training, Continuing education, Competitive salary, Uniforms, Flexible Schedule, Training and development, room for advancement, 2 weeks paid vacation. Part time $17.50/hr plus tips, no benefits available for part time. Perks and Benefits Direct career growth path to Management positions (Asst. Manager, Manager) and additional options Competitive hourly base pay, plus tips Medical, dental, and vision insurance benefits (full-time) Paid Vacation Complimentary service membership About the Position The Member Associate is a key position at Scenthound, focused on providing exceptional service to every dog parent and educating them on all things Scenthound. This position requires Sales experience and confidence (membership sales are highly valued!) Customer service experience (retail, food & beverage, etc.) Computer/ Technology proficiency A passion for dogs and dog health & wellness! Reliable transportation Who We Are Looking For We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Member Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager! Tasks Drive membership sales through dog health and wellness education Drive key performance indicators through membership sales, outreach sales, and customer service Add-ons, and retail sales Develop and follow up with ad-generated membership leads Follow up with potential members and reach out to existing members to schedule appointments Answer phone calls, schedule customer appointments, manage customer profiles and records Manage cash drawer – responsible for daily cash handling Manage customer expectations; , educated customers, resolve customer concerns, retain memberships Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable Perform other tasks and duties as assigned by the store Manager Skills and Abilities Confidence in selling services and products Ability to connect with customers (both canine and human!) and provide outstanding customer service Ability to become an expert on products and services to educate dog parents; speak to our values and culture as the basis for our services Effective communication with team members and dog parents (in person and on the phone) Independently solve problems using Scenthound values and culture as a guide Attention to detail Time-management; Scheduling appointments efficiently and to operational standards Accountability; hold oneself and others to Scenthound standards and deliver an exceptional customer service experience. #J-18808-Ljbffr