Program Manager/Supervisor

Job Description

Job Description

Description:

We are seeking an experienced and highly organized On-Site Program Manager / Supervisor to oversee Medical Support Assistant (MSA) operations supporting a federal healthcare environment in Bethesda, Maryland. This role is responsible for daily staffing coordination, recruitment support, onboarding compliance, training oversight, quality assurance, and operational continuity for administrative healthcare support personnel.

The ideal candidate will excel in a fast-paced healthcare setting and possess strong leadership, communication, and problem-solving skills.

Key Responsibilities

• Ensure all contract positions are staffed with trained personnel at all required times
• Coordinate coverage for planned and unplanned absences
• Maintain continuity of services across assigned clinical and administrative areas
• Coordinate staffing activities with Government supervisors and Contracting Officer Representatives (CORs)
• Monitor attendance, punctuality, and shift coverage
• Maintain staff sign-in processes and ensure staff remain at duty stations during scheduled shifts
• Recruit and pre-screen qualified candidates
• Coordinate candidate interviews with Government supervisors
• Participate in applicant screening calls and hiring coordination
• Ensure completion of onboarding documentation, medical clearances, drug testing, and security requirements
• Coordinate PIV badge and federal credentialing processes
• Ensure completion of mandatory orientation and annual training requirements
• Provide refresher training and performance support as needed
• Conduct contractor performance evaluations
• Review and approve timecards and differential hour summaries
• Attend meetings with Government leadership and provide required reports
• Ensure compliance with workplace conduct, customer service, and vaccination requirements

Work Environment

This position supports a healthcare and clinical research environment that operates 24/7, including weekends and holidays. Schedule flexibility may occasionally be required to support evening, night, weekend, or emergency staffing operations.

Requirements:

• Bachelor's Degree Preferred
• 3+ years of supervisory experience in a healthcare administration setting
• Strong administrative and organizational skills
• Experience coordinating schedules, staffing, or personnel operations
• Proficiency with Microsoft Office applications, including Word and Excel
• Ability to work in a healthcare environment with direct interaction with patients, visitors, and clinical staff
• Ability to obtain and maintain required federal credentialing and identification access

Preferred Experience

• Experience in healthcare operations, staffing coordination, or supervisory support
• Experience supporting hospital, clinic, or patient support services environments
• Familiarity with scheduling systems, electronic records systems, or healthcare administrative workflows