Customer Service Rep (CSR)

Job Description

Job Description

LaPlante Electric Inc. in Scarborough, ME is calling all energetic and organized Customer Service Rep (CSR) to apply to join our amazing office team full-time! This is a 100% in-office position. WHY YOU SHOULD JOIN OUR TEAMWe are an established electrical company that invests in our team and offers real opportunities for career growth. This Customer Service Rep (CSR) position works a full-time, flexible schedule based on the applicant's needs. This office position earns a competitive wage of $22 - $24/hour. We provide our customer service/office team with generous benefits and perks, including health, dental, vision, disability, supplemental and life insurance, a 401(k) with match, paid time off (PTO), paid training, paid holidays, tuition reimbursement, professional development assistance, pie on Thanksgiving, and the potential for overtime work at 1.5 times the hourly rate. We also make it easy to apply. If we have your attention, please continue reading!ABOUT LAPLANTE ELECTRIC INC.We are a Maine-based family-run company that specializes in electrical services and installations including standby generator and ductless heat pump services. In 1974, Mike LaPlante started this business with only one pickup truck and his work ethic. Since 1974, technology has developed, and our team has grown. We provide quality services, but also value fairness, respect, and honesty. From 24/7 customer service to emergency night or weekend service, we want our clients to be happy. Every day we strive to exceed expectations and serve our community!We recognize that relationships are a two-way street and that having happy and grateful team members is the way to bring world-class service to our customers. This is why we take care of our staff! For our amazing team, we offer an excellent benefits package, opportunities for advancement, and a fun, engaging work environment.ARE YOU A GOOD FIT?We are looking for someone who is motivated to do quality work and further their career as a Customer Service Rep (CSR). Ask yourself: Do you enjoy helping others? Are you organized and detail-oriented? Would you like to join a company that truly invests in its employees? If so, we want to meet you!WHAT WE NEED FROM YOUAs a Customer Service Rep (CSR), you are essential to our electrical services as a client-facing employee! You warmly greet all customers, both by phone and in-person as well as stay in touch with them throughout the project process so they are always well-informed and up-to-date. As a helpful individual, you assist the owners in special customer service-related projects and provide coverage for service, project, and other client experience personnel who is extremely busy or on vacation. You manage client inquiries in a timely manner, respond to social media inquiries, and keep our files updated and organized. You feel good about keeping our clients informed and happy!If you can do this and meet the following requirements, apply today!2+ years of customer service experienceA love for assuring customer happinessA happy and optimistic attitude and dispositionAPPLY NOW FOR OUR ELECTRICAL OFFICE TEAMDo you have fantastic communication skills? Are you able to work in a fast-paced environment efficiently and effectively? Can you work well with a team? Do you manage your time effectively and prioritize tasks accordingly? If you answered yes, apply now using our initial quick and easy mobile-optimized application.Location: 04074