Director of Account Management (HGES)

Job Summary: The Director of Account Management leads assigned Customer Service Managers (CSM’s) through all aspects of bid preparation and project execution for their assigned customer(s) and will work with all stakeholders in a balanced matrix environment to ensure customer satisfaction, quality, and on-time delivery and to balance this requirement with the need to maintain or improve both margin and cash for the business. The Director of Account Management leads the CSMs as the central interface between the customer and the HAECO organization post-order and will support and work alongside Group Commercial pre-order. In addition to these responsibilities, the Director also leads the Engineering department, ensuring alignment of technical execution with customer and business objectives. Essential Job Duties: Manage CSMs to ensure relevant company goals are met. Act as a CSM when needed with key customer accounts. Support Group Commercial customer development and contract renewal plans. Provide strategic and operational leadership to the Engineering department, ensuring that engineering deliverables meet customer requirements, regulatory standards, and internal quality objectives while aligning with overall project timelines and business goals. Lead the bid preparation process in response to customer RFP’s. Provide feedback to Group Commercial and Legal on any issues in customer service agreements making it difficult to execute projects properly. Lead the bid and order approval processes. Provide a monthly order forecast to the business. Develop appropriate KPI reports with customers and issue monthly. Schedule and provide timely issuance of project documentation to the organization Serve as primary interface to customers for entity commercial issues Manage scope definition and any resulting contract variations Direct CSPs to maintain or improve booked project margin for assigned customers Work with finance to ensure payments are on time to contract Resolve any customer issues and/or contractual conflicts, favorably to both HAECO GES DFW and customer, wherever possible. Secondary Duties: Perform other duties and special projects as assigned Accountabilities: Accountable to the General Manager, GES Americas Job Qualifications: Minimum: Bachelor's degree or equivalent work experience Seven years MRO industry experience in a technical field 5+ years of experience in both a project management role and a bid support role. Must be able to read, write, speak, and understand English Preferred: Airframe & Powerplant Certification BS in Aerospace, Mechanical or Electrical Engineering Project Management Professional (PMP) certificate or equivalent a major plus Physical Requirements: Must be able to lift 25 pounds, climb stairs, bend, and stoop as necessary. Normal or corrected hearing and vision are required. Normal office environment where approximately 70% of work is performed in a sitting position. Occasional local and out of town travel is required, involving driving and/or flying (25%). This company considers candidates without regard to their race, color, religion, sex, sexual orientation, gender identity, and national origin. #J-18808-Ljbffr GESUSA