Clinical Liaison Support

*This position has a monthly, uncapped commission plan.

Position Overview

The Clinical Liaison Support is a clinician and member of the sales team who partners with referral sources, discharge planners, providers, patients, and caregivers to coordinate the transition to home-based enteral nutrition and medical supply services. This role combines clinical knowledge, patient education, and care coordination to support positive patient outcomes and ensure a smooth start of care.

This is an entry-level opportunity designed for clinicians interested in learning the enteral home care industry and growing within Aveanna Healthcare.

Territory coverage: Children’s Hospital Colorado and Montana (remote coverage of MT)

Clinical & Patient Support

• Provide education to patients and caregivers on enteral feeding pumps, supplies, and what to expect during service
• Troubleshoot basic pump, feeding, and tolerance concerns and communicate recommendations appropriately
• Follow up on new and existing patients to support continuity of care and patient satisfaction
• Assist with supply deliveries and patient education in the home as needed
• Collaborate with physicians, dietitians, nurses, and case managers regarding home feeding regimens and patient needs

Referral & Care Coordination

• Meet regularly with referral sources including case managers, physicians, RNs, dietitians, and discharge planners to support referral processing and patient onboarding
• Complete documentation required for new patient referrals and coordinate with internal teams to ensure timely start of care
• Assist in resolving insurance, authorization, eligibility, and clinical documentation requests
• Support hospital discharge planning and transition-to-home coordination efforts
• Partner with sales team members to support growth and start-of-care goals

Operations & Team Support

• Respond to patient care and revenue-related requests in a timely manner
• Coordinate communication between referral sources, patients, caregivers, and internal teams
• Assist with special projects and additional responsibilities as assigned

Required Qualifications

• Clinical background required (e.g., RD, LPN, DTR) with active credentials/licensure in the applicable state(s) of practice
• Associate or Bachelor’s degree from an accredited program
• Understanding of healthcare compliance and regulatory standards
• Ability and willingness to travel locally
• Strong communication, organization, and problem-solving skills

Preferred Qualifications

• 1–2 years of clinical experience preferred but not required
• Experience in homecare, enteral nutrition, DME, or discharge planning preferred

Other Skills & Abilities

• Ability to maintain confidentiality and professional boundaries at all times
• Strong attention to detail and time management skills
• Effective conflict resolution and critical thinking abilities
• Ability to work collaboratively in a fast-paced environment

Physical Requirements

• Must be able to speak, read, write, and understand English
• Frequent lifting, carrying, pushing, and pulling up to 25 pounds
• Occasional lifting, carrying, pushing, and pulling up to 50 pounds
• Prolonged standing, walking, bending, kneeling, reaching, twisting, and stair climbing
• Visual and hearing acuity required
• Ability to safely handle patients and equipment as needed
• Ability to appropriately respond to emergency situations in the home or during transport

Work Environment

• Duties are performed in both office and community settings during agency operating hours
• Frequent local travel to hospitals, referral sources, and patient homes
• Possible exposure to allergens, bodily fluids, infectious diseases, and other environmental conditions associated with healthcare settings

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Responsibilities may change at any time with or without notice.