Front of House Lead

Front Of House Lead

At Clover, we rely on our Front of House Lead to bring the best example for the front of house staff. The FOH Lead will be responsible for creating a fun, food focused, customer service driven atmosphere that is unique to each location but also embodies the Clover vision. The ideal candidate will excel at working in a fast-paced restaurant environment and will be responsible for providing a premier experience to customers, building a sense of community within their restaurant, and collecting feedback from customers that will help Clover become a better place. At the core of this role is a deep understanding of the Clover brand and mission. It is about connecting with our customers, leading by example and being genuinely into food and where it comes from.

The ideal candidate is a huge fan of Clover, loves food and sharing it with others, has excellent verbal communications skills, and is a team-player with a strong work-ethic. Previous customer-facing experience is required.

Our team of FOH Leads work at a single Clover restaurant, reporting to the manager of the location in which they work. We're currently looking for applications interested in full-time or part-time hours.

Duties

Front of House Leads are required to…

• Engage one-on-one with customers through order-taking at their home location
• Lead a team of order-takers through two meals per day (eg. Breakfast/Lunch or Lunch/Dinner)
• Work with their manager to build sales and improve customer experience
• Ability to use electronic systems, such as tablets and our POS systems
• Maintain retail inventory and assist in merchandising of our in-store displays where we sell books, packaged foods, cooking equipment, coffee and more
• Clean stations and bathrooms, wash dishes, make sure we're maintaining the 'Clover Clean' standard
• Able to stand for prolonged periods of time, and repeated walking, bending, stretching and occasional lifting (up to 50lbs), with or without reasonable accommodation
• Able to work a varied schedule that includes night and weekends
• Most importantly, a desire to learn, grow, and have fun!

Human Resources may invite you to participate in a Practical Interview. This gives you the opportunity to interview us. Applicants experience the job hands on, get to know the staff and gain a better understanding of Clover culture. Additionally, we use the face-to-face interaction as an opportunity to get to know you better