Geek Squad Agent (Retail Store)

What you’ll do Provide positive, timely service to customers during the check-in and checkout process Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps Help customers set up new devices and provide advice on whether to repair or replace old devices Monitor service queues and provide accurate status updates to customers Maintain knowledge and skillsets through certified training courses Clearly communicate and partner with fellow agents Qualifications 3 months of experience working in retail or customer service Ability to work a flexible schedule, including holidays, nights and weekends Passion for technology and desire to solve problems Ability to adapt and learn new skills in a fast-paced industry What’s in it for you Competitive pay Financial savings and retirement resources Support for your physical and mental well-being Best Buy is an equal opportunity employer. #J-18808-Ljbffr